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IT Support Analyst - On-site
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Position Summary
This position is a full-time (40 hours/weeek) temporary position with a duration lasting no longer than 12 months at 40 hours/week. The analyst will be providing basic level desktop IT support services to Iowa Healthcare Main Campus supported devices. Work schedule will be Monday through Friday, 8:00am – 5:00pm.
Responsibilities
Configure and install computers utilizing various central management tools and
techniques.
Work within a centrally managed healthcare enterprise IT environment including clinical, critical care, research, and departmental spaces.
Interact with all levels of UI Health Care personnel, potentially including patients and visitors.
Work closely with peer technicians and teams promoting collaboration and consistent service delivery.
Embrace standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT.
Exercise all workflows while maintaining state and institutional policies, contributing to the support of organizational objectives.
Required Qualifications
1. Bachelor’s degree in related field or an equivalent combination of education and related experience
2. Experience (typically 6 months to 1 year) supporting desktop workstations running Windows 10/11 and M365
3. Ability to move and install IT equipment up to 50 lbs
4. Excellent written and verbal communication skills
5. Customer Service Experience
Desired Qualifications
- Experience following technical process documentation
- Demonstrated ability to disarm escalated situations and/or difficult customers
- Experience supporting a wide array of connected peripheral equipment
- Experience working in a health care or health industry environment
- Experience utilizing remote IT support tools
Compensation
Pay Range: $20.00 - $24.00/hour, dependent on education and experience
Contact
Jehu Torres
319-467-8482
Application Instructions
Please send a resume and letter of interest to Jehu Torres at Jehu-Torres@uiowa.edu.
Successful candidates will be subject to a criminal background and credential check. This position is not eligible for university sponsorship for employment authorization.
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