Important Recruitment Information for this vacancy: Req.# 218887

Agency Information:

About the Position: IT Support Analyst Supervisor, Req.# 218887

Compensation: $50,918.40/Annual ($24.48/Hr.)

• Offered salary will be determined by experience, qualifications, and skill set that the candidate brings to the position. Though this position is unclassified, the posted starting salary is equivalent to classified Pay Grade 30, step 6. Please contact Recruitment Coordinator for further details.

Employment Benefits

Comprehensive medical, mental, dental, vision, and additional coverage

Sick & Vacation leave

Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave

Paid State Holidays (designated by the Governor annually)

Fitness Centers in select locations

Employee discounts with the STAR Program

Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities

Position Summary:

Plans, organizes, and directs KDOC central office records, Customer Service, and KDOC Central Repository activities. Reviews current record's office policies and procedures to improve efficiency and eliminate backlog of paper documents. Works closely with the KDOC's records personnel while managing all Records IT functions throughout the Department. Duties include: Supporting IBM Content Manager along with Kofax Ascent Capture client software to include maintenance, security and fielding the system to Facilities and Field Service offices. Evaluating software and hardware to support records systems, while meeting with vendors and preparing cost estimates, Help Desk supervision and support.

Job Responsibilities may include but are not limited to the following:

Coordinate and direct records activities at Central Office and within the KDOC Repository. Work with other KDOC staff members on projects related to Document Imaging, as well as other KDOC records personnel while managing the records functions throughout KDOC. Ensure all features related to electronic Inmate Document Imaging System are functioning properly, while serving as the primary resource for issues related to access and information retrieval.

Supervision and Backup responsibilities for the Department's Customer Service Division. Will assist in taking calls when help desk staff are out of office or in periods of higher volume.

Responsible for configuration and support of the Content Manager software being used for retrieval of Inmate Document images throughout KDOC. Manage the configuration and fielding of all KDOC scanning station installs.

Provides supervision of the records management division of the department.

Remain current on department policy and procedures pertaining to paper and electronic records management. Assists with 'records custodian' duties as needed while ensuring proper retention and archival policies are being enforced Department wide.

Works with software and hardware vendors while evaluating new and updated electronic document imaging options, to include all facets of the bid and purchase process.

Ensure Document Imaging users maintain the proper level of viewing security.

Other duties as assigned.

Qualifications

Minimum Qualifications:

High School Diploma or equivalent and two years advising and assisting computer users in a distributed computing environment. Education may be substituted for experience as determined relevant by the agency.

Preferred Qualifications:

Ability to do scripting.

1 year of experience in an IT related field.

1 year experience Maintaining a Document Management System.

Must be able to demonstrate leadership skills with the ability to mentor and guide team members fostering a culture of collaboration and knowledge sharing.

Recruiter Contact Information

Job Application Process

First Sign in or register as a New User.

Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.

Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.

Start your draft job application, upload other required documents, and Submit when it is complete.

Manage your draft and submitted applications on the Careers> My Job Applications page.

Check your email and My Job Notifications for written communications from the Recruiter.

Email – sent to the Preferred email on the My Contact Information page

Notifications – view the Careers> My Job Notifications page

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Required Documents for this Application to be Complete

• Tax Clearance Certificate
• College Transcripts (if applicable)
• DD214 (if you are claiming Veteran’s Preference)

• Cover Letter
• Resume