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IT Support Engineer
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- Diagnose and troubleshoot hardware and software issues across various platforms, ensuring minimal downtime for end-users.
- Manage and maintain IT assets, including inventory tracking and lifecycle management of equipment to optimize resource utilization.
- Provide timely support through various channels, including phone, email, and chat, ensuring a seamless user experience.
- Document all technical issues and resolutions accurately in the ticketing system to enhance knowledge sharing and improve future troubleshooting.
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