IT Support Specialist

Roles and Responsibilities:

- Manage all IT aspects for the office and operations, ensuring the uninterrupted operation of computer systems and software, as well as phones (PBX, landlines, mobiles, Linkus). Configure and troubleshoot Wi-Fi routers, handle cabling, and oversee NVR and IP camera's

- Diagnose and resolve hardware or software issues integration like Zoho etc. promptly address any technical issues promptly, ensuring minimal disruption to daily operations..

- Guide staff through the setup of systems and promptly address any technical issues they encounter.

- Effectively prioritize and manage multiple open cases simultaneously, meeting deadlines and project milestones.

- Conduct regular reviews of IT systems, recommending improvements to optimize performance

- System and data backup, biometric system, CCTVs and locks, network projectors, printers, employee access.

- Answer all support calls/emails and record them for reporting purposes.

- IT vendor selection and management, including hardware, software, networking, and telecommunications

- Document technical procedures and create user guides for common IT tasks.

- Collaborate and work closely with other external IT team members, and SEO team members.

Qualifications:

Minimum 3 years of experience in IT support.

Candidate should be ready to join immediately.

Good Communication skills is a must. Speaking proficiency in English

Associate’s degree in Information Technology, Computer Science, or a related field.

AED4,000.00 - AED5,000.00 per month

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

This job has been sourced from an external job board.
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