IT SUPPORT SPECIALIST -UAE

A prominent global business messaging solutions provider is looking for an IT Support Specialist for their office based in Dubai.

Job Responsibilities

• Expertise with messaging technologies: SMS, SMPP, GSM
• Proficiency in Windows/Linux OS.
• Strong technical support experience, ideally within the telecommunications
• Good knowledge of networking and database technologies
• Excellent written and verbal communication skills; collaborative and keen to share knowledge / mentor
• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

Requirements

• A bachelor's degree in computer science, information technology, or similar work experience.
• 2-5 years of experience in relevant field.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Experience in IT helpdesk software.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.

Salary: Upto AED 5000 - All Inclusive

Working Days: Friday Off - Saturday - 9am to 1pm - Sunday to Thursday - 9am to 6pm