IT Support Technician

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Provide first-level technical support to end-users, diagnosing and resolving hardware, software, and network issues promptly.
Install, configure, and maintain computer hardware, operating systems, and software applications, ensuring optimal performance.
Troubleshoot network connectivity problems, including LAN, WAN, and wireless networks, to maintain seamless access.
Manage user accounts, permissions, and access rights within the Active Directory or other relevant systems.
Respond to and resolve IT support tickets, documenting all issues and resolutions in the ticketing system.
Assist with the setup and configuration of new employee workstations, ensuring a smooth onboarding experience.
Monitor system performance and proactively identify and address potential issues to prevent downtime.
Perform regular backups of data and systems to ensure data integrity and business continuity.
Provide support for mobile devices, including smartphones and tablets, ensuring proper configuration and functionality.
Stay up-to-date with the latest IT trends and technologies to provide informed support and recommendations.
Troubleshooting network, printer, CCTC ,windows and managing day to day work.

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