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IT Support Technician

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  • Provide first-level technical support to end-users, diagnosing and resolving hardware, software, and network issues promptly.
  • Install, configure, and maintain computer hardware, operating systems, and software applications, ensuring optimal performance.
  • Troubleshoot network connectivity problems, including LAN, WAN, and wireless networks, to maintain seamless access.
  • Manage user accounts, permissions, and access rights within the Active Directory or other relevant systems.
  • Respond to and resolve IT support tickets, documenting all issues and resolutions in the ticketing system.
  • Assist with the setup and configuration of new employee workstations, ensuring a smooth onboarding experience.
  • Monitor system performance and proactively identify and address potential issues to prevent downtime.
  • Perform regular backups of data and systems to ensure data integrity and business continuity.
  • Provide support for mobile devices, including smartphones and tablets, ensuring proper configuration and functionality.
  • Stay up-to-date with the latest IT trends and technologies to provide informed support and recommendations.
  • Troubleshooting network, printer, CCTC ,windows and managing day to day work.

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