IT System Specialist

Description

• Administer and manage Microsoft 365 services including Exchange Online, OneDrive, Teams (including Teams Phone), and SharePoint Online.

• Oversee Microsoft 365 roadmap and feature releases, ensuring proper planning, tracking, testing, and communication for upcoming changes.

• Implement and maintain security best practices across M365 and Azure environments, including conditional access, MFA, and compliance configurations.

• Support and manage hybrid Azure Active Directory (AAD) environments, including Single Sign-On (SSO) and identity lifecycle management.

• Provide Tier 2/3 support for Service Desk escalations related to Microsoft 365 and Azure AD.

• Manage assigned projects, tasks, and change requests, ensuring timely and high-quality delivery.

• Collaborate with stakeholders to gather requirements and configure systems accordingly.

• Maintain documentation of technology systems, processes, and standard operating procedures.

• Provide mentorship and training to junior team members and end-users.

• Participate in special projects and cross-team initiatives as required.

• Ensure licensing and compliance management across M365 workloads.

• Monitor system health, usage, and performance, leveraging tools such as Microsoft 365 Admin Center, Security & Compliance Center, and PowerShell.

• Develop and maintain automation scripts (PowerShell, Graph API) to streamline administration tasks.

• Support data governance, retention, and eDiscovery processes.

• Stay current with emerging Microsoft 365 and Azure technologies, recommending improvements and enhancements.

Qualifications

• 4-6 years Microsoft 365 administration experience with Exchange, Teams, and SharePoint

• Knowledge of Microsoft 365 Exchange Online administration (domains, policies, transport rules, etc.)

• Knowledge of Microsoft 365 monitoring service health, removal of user accounts, and management of service requests

• Microsoft 365 Identity and Access Management, Azure Active Directory

• Experience with system monitoring, issue investigation, performance monitoring and tuning

• Hands-on experience with PowerShell

• Experience with ITIL Service Management processes (Incident, Change and Problem)

• Strong communication skills

• Strong research skills Education qualifications

• Bachelor degree in Computer Science/IT or related field preferred; equivalent experience may be substituted in lieu of education

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

Job Information Technology

Primary Location India-Karnataka-Bengaluru

Schedule: Full-time

Travel: No

Req ID: 253953

Job Hire Type Experienced Not Applicable #BMI N/A