IT TECHNICAL SUPPORT ANALYST 1, 2 or 3

About this Job

Minimum Qualifications

Three years of experience in information technology; OR

Six years of full-time work experience in any field plus one year of experience in information technology; OR

An associate's degree in information technology plus one year of experience in information technology; OR

A bachelor’s degree plus one year of experience in information technology.

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• End user support for both hardware and inhouse/commercial software

Ideal Skills:

• Ability to use computer in daily work assignments.
• Ability to communicate politely with user community.
• Ability to communicate technical issues to a non-technical person.
• Ability to lift 50 pounds for equipment purposes.
• Ability to walk, push, pull, bend, kneel, stretch, stoop, etc. in order to prepare, install, and maintain computer equipment.
• Ability to use analytical skills and solve problems.
• Ability to communicate in person, by phone and in writing.
• Ability to meet deadlines.

Appointment Type: Probational or Promotional
Career Progression: This position may be filled as an IT Technical Support Analyst 1, 2 or 3
Division: Information Technology / One (1) vacancy
Location: Secretary of State, Essen Lane, Baton Rouge, LA.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*

Contact Information:
For further information about this vacancy, contact:
Ashley Rathcke, HR Specialist
Secretary of State Nancy Landry
Human Resource Division
P. O. Box 94125
Baton Rouge, LA 70804-9125
ashley.rathcke@sos.la.gov