Jr Technical Support

Responsibilities

Provide first-level technical support to customers via phone, email, and chat

Diagnose customer issues related to our product

Document and track customer interactions in the support system

Escalate complex technical issues to senior support staff

Stay up-to-date with product knowledge and telecommunications industry trends

Requirements

Bachelor's degree in a related field or equivalent experience

Strong understanding of telecommunications technologies and products

Excellent verbal and written communication skills

Proficient in troubleshooting software and hardware issues

Ability to work independently and as part of a team

Strong problem-solving skills and attention to detail

Customer service experience is preferred

Minimum one yr of Experience

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person