JUNIOR ASSOCIATE - WORKPLACE SERVICES

We are looking for candidates who have experience in Retention or sales and call center experience.

Job description:

• Promote and retain products and services.
• Experience in customer retention or sales.
• Prior experience in a call center environment is required.
• Deliver excellent customer service over the phone.
• Negotiate and process save/service order requests from customers.
• Interact with customers patiently, tactfully, and efficiently.
• Clearly explain applicable fees and adjustments to customers.
• Offer product and service options tailored to customer needs.
• Demonstrate active listening skills.
• Follow structured call flows to enhance the customer experience.