Key Account Manager

Overview

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The role holder is responsible to create long term relationships with customers, oversee a portfolio of assigned clients, increase customer satisfaction, develop new business from existing clients and actively seek new sales opportunities ensuring the assigned sales, revenue & net profitability targets are achieved.

Develops long term relationships with a portfolio of key clients. Acquires thorough understanding of key customer needs and requirements. Expands the relationship with existing customers by proposing solutions that meet their developing needs and objectives. Ensures products and services are delivered to customers in a timely manner. Serves as the link of communication between key customers and internal Massar teams. Resolves any issues and challenges faced by customers and deals with complaints to maintain trust. Plays an integral role in generating new sales with long term prospects. Prepares regular reports of progress and forecasts to internal and external stakeholders using key account metrics. Updates relevant systems for contracts or renewals, expiries, live pending termination, deliveries, sales activities and others. Ensures retention & growth targets for existing customers is achieved as per business plan. Ensures assigned revenue targets and vehicle unit growth targets are achieved. Coordinates with customers for follow up on payments and overdue recovery. Performs other related duties as required.

Responsibilities

• Develops long term relationships with a portfolio of key clients
• Acquires thorough understanding of key customer needs and requirements
• Expands the relationship with existing customers by proposing solutions that meet their developing needs and objectives
• Ensures products and services are delivered to customers in a timely manner
• Serves as the link of communication between key customers and internal Massar teams
• Resolves any issues and challenges faced by customers and deals with complaints to maintain trust
• Plays an integral role in generating new sales with long term prospects
• Prepares regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Updates relevant systems for contracts or renewals, expiries, live pending termination, deliveries, sales activities and others
• Ensures retention & growth targets for existing customers is achieved as per business plan
• Ensures assigned revenue targets and vehicle unit growth targets are achieved
• Coordinates with customers for follow up on payments and overdue recovery
• Performs other related duties as required

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Industries

Industries

• Transportation, Logistics, Supply Chain and Storage