L2 Technical Support Engineer

Description

We are hiring L2 Desktop / Technical Support Engineers - Pune (On-site)

We have an opening for experienced and dedicated L2 Engineers who can handle advanced desktop, system, and basic network issues with minimal supervision.

This role requires strong troubleshooting, ownership, and hands-on technical expertise.

Position : L2 Desktop / Technical Support Engineer

Experience : 3- 6 Years (Mandatory)

Joining : Immediate Joiners Only

Work Locations : Chakan | Viman Nagar | Parwadi (Pune)

Employment : Full-Time, On-site

Key Technical Requirements

We are looking for candidates who have strong hands-on experience in :

• Advanced Windows OS troubleshooting (BSOD, boot failure, performance issues)
• Joining systems to the domain & resolving domain-related issues
• Active Directory : user management, groups, OUs, password resets
• Group Policy (GPO) configuration & troubleshooting
• Office 365 & Outlook configuration, profile management
• Understanding of OST/PST, mailbox issues, sync problems
• Printer hardware troubleshooting (toner, cartridge, drum, fuser)
• L2-level network troubleshooting (LAN, DHCP, DNS, IP conflict)
• Basic switch configuration knowledge
• ITSM tools such as ServiceNow, ManageEngine, Freshservice etc.
• Event Viewer logs analysis & error diagnosis
• Coordination with L3/Vendor teams for escalations
  
  

Additional Responsibilities

• Provide on-site support across assigned Pune locations
• Maintain documentation for incidents & resolutions
• Ensure SLA compliance & proper ticket management
• Communicate effectively with users & internal teams
• Maintain system security hygiene & follow IT processes
  
  

Who Should Apply

• Candidates with 3-6 years of L2 technical support experience
• Immediate joiners only
• Strong technical troubleshooting skills
• Good communication and professional behaviour
• Comfortable working on-site
  
  

(ref:hirist.tech)