Lead Consultant

Key Responsibilities:

• Will lead team ServiceNow HRSD developers and Testers
• Support and maintain all technical aspects of ServiceNow platform.
• Design and Develop OOTB and custom application on ServiceNow platform with primary focus on HRSD development
• Owns the requirement gathering sessions collaborating with various stakeholders.
• Customer and internal Demos
• Conduct technical training sessions for team members
• Convert user stories into technical solutions.
• Possess the ability to work independently with minimal management supervision
• Testing of new and existing functionality
• Documentation of new and existing process
• Train end users/stakeholders

Skills Required:

• 8-10 years of experience of IT including 8+ yrs in ServiceNow developing application using ServiceNow platform (Development & administration)
• Must have a lead a team in technical capacity
• Experience in implementation of ServiceNow HRSD modules - Case mgmt, Lifecycle Event mgmt, Agent workspace, Virtual Agent, IntegrationHub spokes for HRSD (Adobe spoke for document mgmt, SAP Success Factor spoke etc..), Employee document Management, Employee Center portal
• Integrations with other HR / recruitment tools like HCM, Workday.
• Notifications, Surveys, Reports and Dashboards
• Prepare Design / Architecture, review solution with Product owners, developing PoC's
• Code review / best practices review/
• Mentor junior developers
• Requirement gathering, consulting skills and client communication.
• Experience in leading Client workshops with customers across HR business units
• Experience creating HRSD workshops decks and HRSD workbooks for the client to be able to fill out requirements post workshops
• Ability to listen, interpret, strategize and consult on HR processes and map them to HRSD capabilities and solutions

Must have Certifications:

• CIS-HRSD; CIS-ITSM; CAD