Lead Conversion Specialist

E-Commerce Operations & Customer Success Executive

We are looking for a responsible and proactive E-Commerce Operations & Customer Success Executive to join our team on-site. The ideal candidate should have strong communication skills, customer dealing experience, and basic understanding of e-commerce platforms and online business operations.

This role involves customer communication, lead conversion, website and marketplace handling, vendor coordination, and ensuring smooth day-to-day operations.

Key ResponsibilitiesCustomer Care & Sales

• Contact leads and respond to customer inquiries professionally
• Convert leads into paying customers through calls, WhatsApp, email, and social media
• Follow up with potential customers and maintain communication records
• Handle customer complaints and provide timely solutions
• Maintain strong customer relationships for repeat business

E-Commerce & Website Management

• Manage and update products on website and eBay store
• Create and optimize product listings with proper titles, descriptions, images, and pricing
• Monitor product availability and update stock status
• Coordinate with developers/designers when website updates are needed

Vendor & Product Sourcing

• Coordinate with multiple vendors and suppliers
• Source products and compare pricing, quality, and availability
• Maintain vendor communication and order updates
• Ensure timely product procurement and delivery coordination

Reviews & Marketplace Management

• Monitor customer reviews and feedback
• Respond to reviews professionally
• Maintain positive seller ratings and customer satisfaction
• Handle order-related communication and support

Operations & Reporting

• Maintain daily records of leads, sales, orders, and customer interactions
• Prepare simple reports for management
• Assist in improving operational workflow and customer experience

Requirements

• Strong communication and customer dealing skills
• Basic knowledge of e-commerce platforms such as eBay, Shopify, or WordPress
• Ability to handle WhatsApp, email, and phone communication professionally
• Good understanding of online selling and customer behavior
• Basic computer and internet skills
• Ability to multitask and manage responsibilities independently
• Problem-solving mindset and positive attitude

Preferred Qualifications

• Previous experience in customer support, sales, or e-commerce
• Experience with product listing and online marketplaces
• Familiarity with Excel/Google Sheets
• Understanding of digital marketing is a plus

Job Type

• Full-Time (Day Time)
• On-Site

Location

DHA2, near Giga Mall

Salary

25k - 30k

Pay: Rs25,000.00 - Rs30,000.00 per month

Application Question(s):

• This is on-site job not remote, are you willing for the on-site job near giga mall DHA2 Islamabad?
• Salary for this role is 25k - 30k, apply only if you agree to the package
• Do you have experience with customer care and ebay shop management?

Work Location: In person