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IHCL

Learning & Development Manager

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24 Nov 2025

Business Unit: Taj Palace, Lucknow

Department: General Management

Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

Drive the learning and development initiatives for corporate office and hotel operations including implementing and evaluating training programs that align with the strategic objectives and enhance employee performance.

Essential Job Tasks

Drive the learning and development initiatives for Corporate office and Hotels

Assist in conducting needs assessment to identify training requirements across the organization This is to ensure that at the learning programs offered are aligned with business goals as well as employee development needs

Manage the Online learning portal in a manner to ensure maximum use of the same. This will include driving of assigned learning paths through weekly updates to concerned stakeholders, promotion & execution of engagement activities, etc

Maintain MIS of all corporate programs (LMS updates) , Minutes of Review Meetings , Creating dashboards as required

Assist in co ordination of Corporate programs as required

Assist in Cadre Programs: SEDP and MMT (Scheduling monthly engagements, blocking calendars, session posters, organising catch up calls, monitoring & review of appraisals and Learning notes, etc)

Assist in New ERP implementation & maintenance post implementation

Develop content including training presentations, assessments, Quizzes, etc

Assist in onboarding of new L&D colleagues ( New Process )

Areas of Responsibility

Program Development & Execution :

Overseeing the implementation, and monitoring of learning programs aimed at enhancing employee capabilities and performance.

OnLine Learning

Creating learning paths , co ordinating with hotels for assigning, tracking and completion of the assigned learning paths on all on line learning platforms

Employee Onboarding

Support on boarding of new colleagues in the L&D function at hotels

Develop & design content for Employee induction and onboarding at hotels

Collaboration with SMEs

Partner with subject matter experts (SMEs) and external vendors to develop customized learning solutions

Support AVP L&D in the delivery of talent development initiatives across the organization, including leadership development, skill-building, and career progression frameworks.

Evaluation & Feedback

Measure & Evaluate Effectiveness of training programs and make necessary improvements based on participant feedback and learning outcomes

Learning Management System

Manage LMS ensuring that it supports the learning needs of the organisation

Update LMS with relevant & engaging content

Maintain and provide MIS /Reports

Additional Information-

1. Business Acumen

2. Innovation Orientation

3. Cultural Sensitivity and Global Mindset

4. Stakeholder Management

5. Project Management

6. Analytical Thinking

7. Talent Development Focus

8. Ethical Judgment

9. Results-Oriented

10.Agility and Flexibility

Required Qualifications

Bachelor's degree in Hotel Management /Human Resources/Business Administration

Work Experience

5+ years of experience in Learning & Development

Good communication & interpersonal skills.

Proficiency in using LMS, MS Office and other relevant technologies

Ability to work independently and as part of a team

Good planning, project management & time management skills.

Languages Needed in Position

English

Key Interfaces- External

External Learning & Development Consultants

Learning Technology Vendors / E-learning Platforms

Professional Associations (e.g. SHRM)

Third-Party Training Providers

Key Interfaces- Internal

Associate Vice President - Learning & Development

Vice President – Sustainability and Learning & Development

HR Leadership Team

Business Unit Heads / Functional Leaders

Managers and Line Leaders

Employees (across all levels)

Learning & Development Team

IT and Digital Transformation Teams

Behavioural Competencies

Process Excellence

Result Orientation

Collaborative Engagement

Change Championship

Growth Mindset

Talent Enrichment

Guest Centricity

Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

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