Leasing Manager

JOB SUMMARY: The Leasing Manager is responsible for professionally leasing rental apartments to maximize income and achieve property occupancy goals, ensuring that the leasing sales process is followed correctly.

VALUES MODELED: All employees are expected to bring our values to life every day by demonstrating:

• RESPECT: Treat people with courtesy and kindness, valuing inclusion and diversity.

• ACCOUNTABILITY: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.

• INTEGRITY: Act with honesty, honor, and transparency in all activities.

• SERVICE: Be socially conscious, proactive thinkers, committed to improving well-being.

• EXCELLENCE: Strive for excellence, adapt, innovate, and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage day-to-day leasing operations of the property:

• Maintain complete and accurate property files and records.

• Respond timely to prospective resident telephone calls and internet leads.

• Review all rental and move-in files for accuracy and input new residents into Yardi.

• Enter daily leasing activity into the leasing system daily.

• Promptly attend to resident comments and/or complaints.

• Ensure that the proper move-in paperwork, keys, and remotes are prepared for a new resident.

• Inspect make-ready apartments prior to move-in.

• Review all lease files prior to move-in for accuracy and completeness.

Support the property manager’s efforts to manage marketing and leasing for the property:

• Understand the market and any other aspects of the sub-market that could impact occupancy and/or income.

• Assist in the creation of marketing surveys and any other tools.

• Supervise the leasing tours and closing techniques to achieve the best possible closing ratios.

• Responsible for leasing apartments, improving occupancy, and generating traffic.

Manage leasing personnel:

• Create, mentor, and manage a cohesive property management team in accordance with policies.

• Coordinate orientation and ongoing training programs for leasing staff.

• Perform other duties as requested to support property operations.

EDUCATION/EXPERIENCE:

• High school diploma or GED.

COMPETENCIES

• Minimum two years of property management industry experience. CAM, ARM, or CCRM certification (Preferred).

• Strong communication and customer service skills. Proficient in Microsoft Word, Outlook, and Excel.

• Experience in conducting Internet searches and using online calendars and databases.

Key Qualities:

• Customer-focused with strong interpersonal skills.

• Detail-oriented with excellent organizational and multitasking abilities.

• Proven ability to lead and manage a team.

• Adaptable and responsive to market changes.

• Commitment to delivering exceptional service to residents and stakeholders.