Level 2 Help Desk Technician

Job Summary

We are looking to add a new team member to support our growing client base. In this position, you will support a wide range of configurations from Peer-to-Peer networks to domains hosted in a VMware/Hyper-V virtual infrastructure.

Responsibilities and Duties

Regular activities include

• Windows/VMware OS deployment and support
• User hardware/software/peripheral support
• LAN troubleshooting and support
• Systems administration
• Creating and maintaining documentation
• Performing on-site work at client locations.
• Working on in-shop hardware.

Qualifications and Skills

Basic Qualifications

• 3+ years hands-on IT Support experience.
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applications
• Proven skills in PC repair, troubleshooting, and deployment
• Proven ability to work successfully with limited supervision
• May require lifting or carrying desktop computers up to 50 lbs.
• Some on call responsibilities are required
• Must have a valid Driver’s License

Preferred Qualifications

• Experience with server administration (Windows, VMware)
• Experience in an MSP environment
• Associates or Bachelor’s degree in Computer Science or IT related field

Benefits

• 100% paid Medical and Dental insurance premiums with family coverage
• Supplemental Insurance
• SIMPLE IRA with 3% employer match
• Quarterly Bonuses after 12 months of service
• Paid Time Off after 90 days probation
• Paid Holidays
• Uniform shirts and hats provided

Job Type: Full-time

Required experience:

• IT Support: 3 years
• MSP: 2 years

Required education:

• Associate

Required license or certification:

• Driver’s License

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Active Directory: 1 year (Preferred)
• Customer service: 3 years (Preferred)
• Windows: 4 years (Required)

Work Location: In person