LEVEL 3 ON-SITE IT TECHNICIAN

LEVEL 3 ON-SITE IT TECHNICIAN

210 IT | San Antonio, TX | Full-Time

Salary: $60,000 – $70,000 (commensurate with experience)

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ABOUT US

210 IT is a faith-driven managed services provider based in San Antonio, TX. Our mission is simple: Helping Businesses Grow by Simplifying Technology in a way that brings glory to God.

We exist to serve God by serving others — providing our services with excellence and integrity, leveraging technology to support the growth of our clients so their businesses operate seamlessly and efficiently.

That means the work you do every day isn't just IT support. It's enabling a family-owned business to keep its doors open. It's protecting a small firm's data so their team can focus on what they do best. It matters.

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ABOUT THIS ROLE

You don't just fix computers — you build trust, solve hard problems, and take ownership from the moment a ticket lands to the moment a client says "thank you." You do your best work quietly, methodically, and right the first time. You care about the craft, not the applause.

As our Level 3 On-Site Technician, you are the last line of technical defense — the person the rest of the team relies on when a problem gets hard. You will work directly at client sites across San Antonio, resolving complex infrastructure, endpoint, and network issues while maintaining the calm, professional presence that keeps client relationships strong.

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WHAT YOU'LL DO

- Diagnose and resolve escalated Level 2 and Level 3 tickets — endpoints, servers, networking, cloud, and security

- Own on-site deployments: workstation builds, domain joins, M365 configuration, Azure/Entra onboarding

- Manage and maintain security tooling including SentinelOne, Datto RMM, and backup/recovery platforms

- Serve as a trusted technical face to clients — communicating clearly, professionally, and with patience

- Document everything: configurations, troubleshooting steps, runbooks, and resolution notes

- Mentor Level 1 and Level 2 technicians and contribute to knowledge base growth

- Identify patterns in client environments and proactively surface risk before it becomes downtime

- Support project work including migrations, network buildouts, and hardware refresh cycles

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WHO YOU ARE

You're the kind of technician who reads the documentation before touching the config. You don't rush. You understand that a clean, well-documented fix is worth more than a fast, sloppy one. When something breaks at 4:45 PM, you don't clock out — you close the loop.

You take pride in your work the same way a craftsman takes pride in a finished piece — the client may never notice everything you did, but you know it was done right. That's enough for you.

You're not the loudest person in the room, but when you speak, people listen. You can explain a DNS issue to a CFO and a VLAN problem to an engineer — and both of them will feel respected, not talked down to.

You thrive with clear goals, room to work independently, and a team that trusts you to own your problems. You don't need someone looking over your shoulder — you are your own standard of excellence.

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QUALIFICATIONS

- 3–6+ years of hands-on IT support experience, with at least 2 years in a Level 2 or Level 3 role

- Deep working knowledge of Windows 10/11, Microsoft 365, Entra ID / Azure AD

- Experience with networking fundamentals — DNS, DHCP, VLANs, firewalls, switches

- Familiarity with RMM platforms (Datto, ConnectWise, NinjaRMM, or similar)

- Experience deploying and managing endpoint security tools (SentinelOne preferred)

- Strong ticketing discipline — every action documented, no exceptions

- Valid driver's license

- Certifications a plus: CompTIA A+, Network+, Security+, Microsoft MD-102 or equivalent

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COMPENSATION & BENEFITS

Salary: $60,000 – $70,000 annually

- Full Medical Coverage — 100% employer-paid. Your health is covered, no premium out of your paycheck.

- Gold Gym Membership — Company-paid. We believe a strong team starts with a healthy team.

- 401(k) with up to 6% Match — Start building your future from day one. We'll invest in it with you.

- Generous PTO — Plenty of paid time off to rest and recharge. We mean it — use it.

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OUR CORE VALUES

Growth Oriented (Proverbs 1:5)

We invest in continuous learning — for ourselves and for the clients we serve. Every problem is a chance to get better.

Excellence (Colossians 3:23)

Whatever you do, do it with all your heart. We don't cut corners — we deliver work we're proud to put our name on.

Committed (Romans 12:10)

Our clients trust us with their businesses. We honor that trust through consistent, dependable follow-through — always.

Customer First (Ephesians 4:2)

Patience, humility, and genuine care. Every client interaction is an opportunity to serve well and build lasting trust.

Fun (Ecclesiastes 8:15)

We work hard — and we enjoy it. Life's too short for a team that doesn't laugh together. We take our work seriously, not ourselves.

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"Whatever you do, work at it with all your heart, as working for the Lord." — Colossians 3:23

Ready to do your best work? Apply now.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person