LEVEL I IT SUPPORT / HELPDESK TECHNICIAN

Level I IT Support / Helpdesk Technician

Summary

Company: Document Solutions

Job Type: Full Time

Location: Kenilworth, NJ

Career Level: Entry Level, Mid-Level, Experienced

Industries: Computer/IT Services

Document Solutions is looking for a motivated, self-starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers to resolve all Level 1 IT service tickets. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record.

As a Level 1 IT Service Technician , you are primarily responsible for receiving incoming service tickets, resolving the technical issues, and communicating with the customer throughout the process.

– Act as the first point of contact to the customer for all service requests

– Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources

– Review incoming service tickets (via telephone, email, etc) and assign to the appropriate resource

– Communicate with customers as necessary, keeping them informed on service ticket progress

– Resolve incoming Level 1 Service Tickets and see them through to completion

– Troubleshoot daily Level 1 Service issues via remote support tools

– Perform on-site hardware repairs / new installations as necessary

Qualified Candidates Will Have

• A clean NJ Driver’s license
• At least 1 year of MSP helpdesk experience (or equivalent)
• Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking
• Ability to troubleshoot IT issues quickly and efficiently
• Be able to stay current with ever-changing technology and IT solutions
• Ability to meet daily goals
• Excellent communication and customer service skills
• Enthusiastic positive attitude
• Self-motivation with strong initiative to succeed
• IT Certification is a plus (CompTIA, Microsoft, etc)
  
  

We Provide Benefits That Include

• Excellent salary
• Open opportunity for advancement
• Company supplied uniform
• Ongoing training opportunities
• Outstanding benefits package (incl. medical and dental coverage)
• 401(k) plan with matching company contribution
• Profit Sharing Plans
• Paid vacation time
  
  

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