Library Associate - Patron Experience (Part Time)

JOB
POSITION SUMMARYThe Part-Time Library Associate – Patron Experience provides excellent customer service by assisting library patrons with circulation services, account help, finding library resources, answering general questions, and providing basic technology assistance. Promptly processes library materials to ensure patron access and accuracy of records. REPORTING RELATIONSHIPSReports to: Library Supervisor - Patron ExperienceDirect Reports: None DUTIES AND RESPONSIBILITIESThe listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.Customer Service (80%)Delivers circulation services, including issuing new cards and using the integrated library system (Sierra) to check materials in and out. Prepares items accurately to fulfill patron holds and for return to partner libraries. Provides basic library information, technology assistance, referrals and reader’s advisory guidance to patrons. May occasionally assist with development and delivery of library programs.Uses high-level customer service skills to determine and respond to patron needs. Creates a positive inviting atmosphere for all patrons.Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary.Collection Maintenance (10%)Creates inviting displays of library materials and may develop thematic lists of books and other resourcesEnsures accuracy of database by updating location codes and item status as needed.Assists with evaluating and maintaining the existing collection through recommendations and weeding materials in accordance with established guidelines.Assists with local shelving of returned materials.Operational Support (10%)Participates in the responsibility for the general appearance and safety of the Library as a whole. Assists in opening and closing procedures.Keeps current on Library policies and procedures. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary.Stays current on new trends and technologies in library service. Stays aware of library services and programs as well as current activities of the department and City.May collect, tabulate, maintain data and prepare standardized reports.May work directly with volunteers. PREPARATION AND TRAININGEducationBachelor’s Degree in any field required.Work Experience2 years of customer service experience; library and/or bookstore experience preferred.Certifications and/or LicensuresNoneRequired Driver’s LicenseNoneAn equivalent combination of education, training and relevant job experience may be substituted. KNOWLEDGE, SKILLS, AND ABILITIESWorking KnowledgeUse of general office technology and familiarity with basic library systemsTrends in library services, information technology, and publishingSkills & AbilitiesCommunicate with patrons in a professional, friendly and age-appropriate mannerAbility to deal with stressful situations with tact and diplomacyConsistently and accurately follow detailed proceduresWork productively in a team environmentFluency in Spanish highly valued WORKING CONDITIONS AND PHYSICAL REQUIREMENTSWork is performed in a standard library environment, requiring standing for extended periods of time. Work may also be performed in a standard office environment, requiring sitting for extended periods of time. Must be able to perform occasional lifting (up to 25 lbs.). This job requires visual and physical capabilities to work on computers and associated equipment for extended periods of time. HOURLY RATE$22.31 - $33.47/Hourly RateThis is a part-time position. APPLICATION DEADLINEWednesday, May 20th, 2026