Licensed Insurance Infrastructure Representative (Minority Women Growth Opportunity)

Piedmont Claims Associates is seeking a high-performing Licensed Insurance Rep to serve as the firm’s Lead Insurance Manager, overseeing Insurance operations and ensuring compliant, professional Insurance services across daily and various insurance assignments.

This is a key leadership role for a Insurance professional who wants more than just field work — this opportunity offers the ability to help shape the operations of a growing firm and step into a long-term leadership partnership as the company scales.

The firm Owner acts as Business Development & Client Relations, while the Lead Adjuster will serve as the licensed operational lead responsible for execution, training, file quality, carrier compliance, and claims outcomes.

Key Responsibilities Oversight & Handling

• Lead the handling of daily Insurance growth tasks (residential and commercial)
• Become certified in a variety of Insurance software, documentation, estimating, negotiations, and file submissions
• Ensure compliance are handled according to carrier guidelines and state regulations
• Deliver accurate, defensible estimates, quotes using industry tools (Xactimate preferred)

Operational Leadership

• Serve as the primary licensed leader and point of contact for carriers/TPAs on claim execution
• Build and maintain internal adjusting workflows, SOPs, and file standards
• Monitor claim cycle times, estimate quality, and customer service benchmarks
• Manage file audits, supplements, dispute resolution, and escalation issues

Team Leadership & Growth

• Assist in recruiting, vetting, and onboarding additional adjusters as assignments grow
• Train junior adjusters in field performance, file compliance, estimating accuracy, and carrier expectations
• Support Property Casualty & deployment divisions, planning during catastrophe events (staffing, volume management, reporting)

Compliance & Professional Standards

• Maintain all required adjuster licensing and continuing education
• Ensure firm and adjusters meet all compliance standards: documentation, ethics, data handling, and reporting
• Support licensing strategy for firm expansion into additional states as needed

Required Qualifications

• Active License (DHS or State License) in [Your State] (multi-state licensing preferred)
• 1+ years working in insurance industry.
• Strong estimating skills and file-writing discipline
• Experience working with carriers, IA firms, or TPAs
• Knowledge of Insurance documentation standards and compliance expectations
• Valid driver’s license and ability to gain additional insurance license(s)

Preferred Qualifications

• Xactimate Level 1/2 certification or ability to gain additional insurance license(s)
• Prior experience in leadership role (team lead, QA, file reviewer, desk lead)
• Ability to help build processes and operate like a “business-within-a-business”
• Strong professional communication and client-facing confidence

Success Metrics (How You’ll Be Measured)

• Your individual ability & vision to grow the company
• Quality of quotes, estimates and file documentation
• Pass rate on audits / reduced file rejections
• Customer satisfaction / professionalism
• Ability to successfully lead & grow an Insurance team

Why This Role Is Different

This is not a regular Insurance sales position.

This is a licensed leadership role with the opportunity to grow into a long-term partnership in a rapidly scaling insurance firm. The Lead Insurance rep will have real influence over how the company runs and how big it becomes.

How to Apply

Send resume, licensing info, and a brief summary of:

• states licensed in
• claim types handled
• CAT experience (if any)
• Quoting & estimating platforms used
• Property casualty & life insurance experience

Job Types: Full-time, Part-time, Contract

Pay: $36,000.00 - $83,705.53 per year

Benefits:

• Work from home

Work Location: Hybrid remote in Atlanta, GA 30361