Sets example of professionalism at the practice and promotes Hamilton philosophy to ensure the quality and continuity of patient care at all times.
Answers phone within three rings in a courteous manner, identifying the practice and self.
Assists the caller resolving the reason for the call to the caller’s satisfaction of routing the call to the appropriate person...
Maintains complete and accurate phone messages for personnel.
Introduces ones self to patients providing positive supportive communication and assistance.
Assist all patients resolving the reason for the visit to the patient’s satisfaction or routing to the appropriate personnel for assistance.
Clarifies directions or communication to patients, which are unclear and demonstrates correct follow through by a phone call or whatever is necessary.
Reports to work as scheduled with less than six (6) unscheduled occurrences per year.
Reports to work promptly as scheduled with less than twelve (12) incidents of tardiness per year.
Participates in own annual performance evaluation appraisal by identifying individual goals and reviewing yearly progress
Planning: anticipates needs, settings standards, scheduling work and measuring results.
Organizing / Time Management: using time in an effective and efficient manner to proactively accomplish daily job tasks.
Analyzing / Problem Solving: the ability to recognize and define problems and implement solutions to the problems while considering financial, human, and physical resources.
Decision Making: initiating the decisions necessary to achieve desired results.
Meeting Objectives: demonstrates dedication to achieving goals and objectives of the organization.
Implementing Ideas: accepting, encouraging, and using ideas where feasible.
Working with Others: establishes effective business relationships and demonstrates integrity in all dealing with people with a good positive attitude.
Managing Expenses: effectiveness in controlling expenses in supplies and time management.
Judgment: soundness of conclusions, decisions, and actions
Dependability: reliability in executing the commitments and obligations of the position by reporting for work on time.
Innovativeness: effectiveness in creating, developing, and implementing any new technology.
Initiative: ability to take action and get things done without being asked. Assumes responsibility promptly and effectively.
Work Knowledge: appropriate knowledge of methods and skills necessary to perform the job responsibilities and an awareness of new developments in the medical field.
Team Building: Works toward developing a team environment and participates as a team member.
Work Habits: practices safe work habits and encourages others to do the same.
Follow Up: follows up on investigations by correcting the unsafe procedure, equipment, or environment.