Loan Operation Expert

About us

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

Location: Abu Dhabi

Role Summary

You are the player-coach who scales loan operations end-to-end. You’ll own the campaigns engine (Crypto Loan / UAT Loan / INS Loan), run the collateral listing/delisting program with Risk, and turn competitive intel into parameter and pricing changes. You ship reliably, read the data, and lead a small team.

Key Responsibilities:

Growth & Marketing Operations

• Set quarterly campaign strategy and calendar; define mechanics, budgets, T&Cs; localize with regional teams.
• Orchestrate execution across Product, Design, CRM (landing pages, push/email, banners).
• Own UAT for campaign logic (rates, LTV tiers, rewards, attribution).
• Measure and optimize: eFTD, active borrowers, AUM, ARPU, CAC/ROI; publish weekly dashboards and post-mortems.

Collateral Listing/Delisting Program (Margin Loans)

• Chair the cross-functional workflow from intake → approval → rollout.
• With Risk/Treasury/Compliance/Legal, propose and calibrate parameters: initial/maintenance LTV, haircuts, borrow caps, interest, regions.
• Manage change management: staging verification, production checks, announcements, API/Docs updates.
• Monitor after go-live (alerts, circuit breakers, user tickets); lead incident response and rollback when needed.

Pricing, Risk & Liquidity Partnership

• Build data-backed proposals for pricing, LTV automation, and liquidation thresholds; align with credit risk.
• Coordinate Treasury/capital-markets to optimize internal liquidity and cost of funds for promotions and new collaterals.
• Maintain audit-ready records of approvals and parameter history.

Competitive Intelligence → Action

• Maintain a living “rate & rules” tracker for Binance/OKX/Bitget and top regional players (rates, LTVs, VIP tiers, promos, liquidation logic, supported assets).
• Produce monthly “so what” briefs; drive concrete changes (e.g., parameter updates, promo angles, new asset candidates).

Success Metrics:

• Growth: lift in eFTD, active borrowers, Loan AUM; campaign ROI vs. budget.
• Reliability: 0 critical defects in parameter changes; % on-time launches.
• Risk & Liquidity: parameter changes within approved bands; no uncontrolled exposure; utilization of borrow caps.
• Intel to Action: adoption rate of monthly recommendations; time from insight → shipped change.
• Ops Hygiene: SOP freshness, audit completeness, CS ticket reduction.

What You’ll Bring

Must-have

• 5–8 years in crypto/fintech/exchange operations or lending; at least 2 years leading projects or people.
• Proven record shipping multi-team launches (campaigns or listings) with rigorous UAT.
• Strong data skills: Excel/Sheets; working SQL (BigQuery/MySQL) for self-serve analysis; dashboard familiarity (Looker/Metabase/Tableau).
• Solid grasp of lending mechanics: LTV/haircuts, liquidation, collateral valuation, regional restrictions.
• Cross-functional influence with Risk, Treasury, Product, Compliance, Legal.
• Clear written comms; fluent English (Mandarin a strong plus).

Nice-to-have (seen in Binance/OKX/Bitget)

• Hands-on experience with collateral onboarding/offboarding and pricing playbooks.
• CRM/A/B testing (Braze/Iterable); Python for ad-hoc analysis.
• Familiarity with KYC/AML frameworks and public announcements/API docs processes.

We can provide:

• Shift Allowance: We recognize your commitment and flexibility, and offer an allowance for remuneration.

• Bonus & Incentives: Our performance-based bonuses and incentives keep you continually engaged

• Medical Insurance: Health is wealth — We prioritize your well-being, and provide comprehensive medical insurance coverage.

• Study Growth Fund: We invest in your learning and growth, providing a study fund to advance your skills and career.

• Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path.