Logistics Coordinator

Our company is a nationwide HVAC maintenance company that self-performs planned preventative maintenance services on HVAC and other equipment for retail, grocery, convenience store, restaurant, and other commercial customers. We offer easy, cost-effective, nationwide coverage and the best customer service in the industry. We currently have an opening for a Logistics Coordinator in the Nashville area.

We offer a competitive pay, great benefits including:

• Comprehensive health benefits
• Highly competitive compensation
• 401k with company match
• Paid time off
• Paid training
• 8 paid Holidays

Logistics Coordinator overview:

The Logistics Coordinator plays a key role in ensuring efficient daily operations by managing route planning and providing frontline support to our field-based workforce. This position splits time between developing and maintaining optimized service routes to maximize productivity and cost-effectiveness and also serving as a primary contact for field staff to ensure smooth execution of service activities.

The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced environment where analytical thinking and real-time problem-solving skills are essential. This role requires strong communication skills, proficiency with logistics and routing software, and the ability to coordinate seamlessly between office and field operations.

Job Duties:

• Work closely with Regional Service Managers to ensure all field needs are being met. This will include weekly meetings with the regional manager.
• Use problem solving in a fast-paced environment to provide support to technicians in the field. This includes assistance with route adjustments, work order application, purchases, and general questions.
• Oversee a region of the United States while building routes that meet the customer requirements and optimize efficiency.
• Follow key performance metrics for measuring route efficiency and fleet performance.
• Coordinate equipment schedules for standard and special services.
• Utilize various customer portals and process documents.
• Collaborate with customer service to ensure customer work schedules meet contractual guidelines.
• Participate in and drive continuous improvement opportunities targeting cost reduction, service enhancements and improved safety in collaboration with field management and production.
• Other tasks may be assigned as needed.

Qualifications:

• Education: Bachelor’s degree in logistics, supply chain management, business, or a related field (preferred).
• Experience: Previous experience in logistics, dispatch, or transportation coordination a plus
• Skills:
  • Strong organizational and time-management skills.
  • Proficiency in Microsoft Office Applications
  • Excellent communication and negotiation abilities.
  • Problem-solving and critical-thinking skills.
  • Attention to detail and accuracy.

Work Environment:

• Office-based (Potential for some opportunity to work from home)
• Working shift may include one weekend day
• May require flexibility in working hours as needed