Logistics Coordinator

Who We Are

At Diamond Cellar, we believe in more than fine jewelry and timepieces — we believe in creating experiences that last a lifetime. For over 78 years, we have been a trusted name in luxury, known for our unmatched craftsmanship, and prestigious brand partners including Patek Philippe, Rolex, and David Yurman. We pride ourselves on delivering unparalleled customer service. Diamond Cellar is dedicated to our employees – we foster a supportive and fun working environment which has led to a loyal team of employees who have been with us for decades.

Within Diamond Cellar is Carousel, a fast-growing aftercare and logistics partner for luxury jewelry and accessories brands. We provide white-glove services that include warehousing, order fulfillment, repairs, returns management, and international logistics. We are looking for a detail-oriented and proactive Logistics & Customs Coordinator to join our team.

What will you do as a Logistics Coordinator?

This role is critical in ensuring smooth daily fulfillment operations while also managing the complexities of international logistics. The ideal candidate will be equally comfortable picking and packing orders, as they are working with carriers, brokers, and customs officials to ensure shipments arrive on time and with all documentation in order.

Key Responsibilities

• Execute daily pick, pack, and ship operations with accuracy and efficiency.
• Coordinate inbound and outbound shipments with carriers, ensuring on-time delivery.
• Manage all customs-related processes, including duties, tariffs, and compliance paperwork.
• Work with freight forwarders and carriers to resolve shipping or clearance issues.
• Track and report on shipment statuses, proactively addressing delays or complications.
• Maintain accurate records of shipments, duties, and compliance documents.
• Support inventory management and cycle counts as needed.
• Partner with internal teams to prioritize orders and prevent shipping delays.

What are we looking for in a Logistics Coordinator?

• 2+ years of experience in logistics, fulfillment, or 3PL operations.
• Familiarity with customs processes, import/export documentation, and duties/tariffs.
• Experience working with major carriers (FedEx, UPS, DHL, USPS) and freight forwarders.
• Strong organizational skills with attention to detail.
• Ability to problem-solve under pressure and communicate effectively with carriers and internal teams.
• Proficiency in basic computer systems and shipping platforms.
• A team-oriented mindset with flexibility to support a variety of operational tasks.
• Experience in luxury goods, jewelry, or other high-value inventory, a plus.
• Knowledge of international trade compliance regulations, a plus.

Why would you love working for Diamond Cellar?

• Medical, Dental, Vision coverage – Medical coverage starts day one
• Short Term Disability & Long Term Disability coverage fully company paid
• Employee Discount
• Company paid life insurance
• 401(k) program with a company discretionary match
• Paid Time Off
• Work-Life Balance – our stores are closed in the evenings and on Sunday
• Bonus Program
• Opportunity to work with the top brands in the luxury jewelry space
• Be a part of a passionate, loyal, dedicated team

If you’re passionate about luxury and creating unforgettable experiences, apply today and become part of the Diamond Cellar family!

Diamond Cellar is an Equal Opportunity Employer.

All candidates must have the legal right to work in the United States.

Selected candidate must be willing to undergo a background check and drug screening.