Logistics Coordinator (Customer Onsite)

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Based at the customer site, the Logistics Coordinator (LC) handles higher-level logistics and order management inquiries, supports ML reconfig execution, and coordinates work across customers, 3PLs, and internal teams. This logistics role combines escalation support, project tracking, and customer-facing operations. The LC is expected to bring strong logistics knowledge, sound judgment, and the ability to jump into complex situations, learn quickly, and drive issues to resolution—while upholding the Expeditors culture.

Duties & Responsibilities:

• Serve as the first point of escalation for assigned business units.

• Monitor and manage ticketing systems, resolving requests according to SLOs.

• Coordinate with customers, 3PLs, warehouses, and onsite teams to keep orders and projects on track.

• Track key project phases and performance against KPIs/OKRs (e.g., OTIF) and escalate risks or delays.

• Review, update, and maintain reports and spreadsheets for assigned business units.

• Analyze data to identify and implement process improvements for both Expeditors and the customer.

• Attend customer operational meetings and represent the team professionally.

• Maintain regular syncs with the reporting Supervisor to align on priorities and escalati

Experience and Education Requirements:

• Bachelor’s degree or equivalent work experience.

• Previous experience in logistics customer service and/or operational service roles.

• 1–2+ years in supply chain, logistics, and/or data center operations preferred.

• Strong proficiency with Google Workspace and/or Microsoft Office, especially Sheets/Excel.

• Effective communication skills and excellent customer service mindset.

• Ability to define, develop, and document business processes and procedures.

• Analytical mindset with the ability to read dashboards, interpret data, and make informed decisions.

• Experience using ticketing and project tracking tools.

• Self-starter with the ability to triage and prioritize in a fast-paced environment.

• Demonstrated ability to learn quickly, adapt, and operate in a complex, high-growth environment.

Pay Range: Negotiable, based on skill set and experience.

Expeditors offers competitive benefits to all full-time employees including:

• Paid vacation

• Holidays (10)

• Flexible Days (2)

• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

• 401(k) Retirement Savings Plan with employer match

• Employee Stock Purchase Plan (ESPP)

• Medical, Prescription Drug, Dental & Vision Coverage

• Health Savings Account (HSA)

• Life and Disability Insurance

• Paid Parental Leave (additional eligibility criteria)

• Dependent Care Flexible Spending Account (DC FSA)

• Employee Assistance Program (EAP)

• Training and Personnel Development Program

• Educational Assistance and Reimbursement

• Position is full time (40 hours per week) Monday through Friday

• All your information will be kept confidential according to EEO guidelines.