Maintenance Technician

MAINTENANCE TECHNICIAN

Position Level: Mid-level Technician / Service Specialist

Salary Range: ₹22,000 - ₹32,000/month + monthly bonus (₹2,000-3,000 based on customer satisfaction)

Experience Required: 3-4 years in field service, HVAC maintenance, or equipment service

Reports To: Operations Manager / Senior Installation Technician

Key Responsibilities:

1. Monthly Maintenance Visits:

• Execute scheduled monthly maintenance for all active customers
• Inspect HEPA filters and pre-filters for condition and replacement needs
• Replace filters according to standard maintenance protocol
• Inspect blower unit and check for vibrations or unusual sounds
• Verify ducting for blockages or damage
• Test control systems and thermostat functionality
• Record air quality readings (PM2.5 measurements)
• Clean and inspect all visible components

2. Customer Interaction:

• Communicate professionally with customers during visits
• Explain maintenance findings and answer customer questions
• Educate customers on filter replacement benefits
• Collect feedback on system performance
• Document customer issues or concerns
• Provide recommendations for additional services (air quality monitoring, deep cleaning)
• Maintain neat and organized appearance during customer visits

3. Documentation & Reporting:

• Complete maintenance checklist for each visit
• Take photos of filters and system components before/after
• Record maintenance details in CRM system
• Report any technical issues or equipment failures immediately
• Prepare maintenance reports for customer billing
• Maintain accurate time and mileage logs

4. Parts & Inventory:

• Carry required spare parts and filters on each visit
• Monitor inventory levels and alert supervisor of shortages
• Transport and handle parts carefully
• Return unused parts to inventory storage

5. Safety & Compliance:

• Follow all safety protocols during customer premises access
• Maintain professional behavior and confidentiality
• Respect customer property and privacy
• Adhere to infection control measures
• Report safety concerns to management

Key Skills:

• HVAC or equipment maintenance experience
• Customer service skills
• Attention to detail and precision
• Problem-solving abilities
• Safe work practices
• Basic technical knowledge
• Reliable transportation and valid driver's license
• Physical fitness for climbing, lifting

Success Metrics:

• Complete 20-25 maintenance visits per month (ramp up to 30-40 by Month 6)
• First-call resolution rate: 90%+
• Customer satisfaction score: NPS 45+
• Parts accuracy: Zero shortages or incorrect parts
• Documentation: 100% completion rate on maintenance reports
• Safety: Zero safety incidents
• Day 1 Priorities: Meet customer service coordinator to understand scheduling system
• Review maintenance SOP and checklist procedures
• Inspect inventory and parts organization
• Meet senior technician to understand system components
• Plan route optimization for first customer visits

Job Type: Full-time

Pay: ₹22,000.00 - ₹32,000.00 per month

Application Question(s):

• What is your notice period (in DAYS)?
• What is your current CTC (in INR)?
• What is your expected CTC (in INR)?

Work Location: In person