Manager - Customer Support Solutions

Arthur Lawrence is urgently looking for a Manager - Customer Support Solutions for a client in Riyadh, KSA. Kindly review the job requirements below. Your immediate application will enable us to place you successfully.

Responsibilities

• 8+ years of experience in customer support solutions within the banking industry
• Skilled in CRM implementations, vendor evaluation, banking operations, backend systems, and tools like Excel and Power BI, and fit-gap analysis
• In-depth knowledge of SAMA, data privacy, and cybersecurity policies, supporting audits and governance requirements.
• Proven experience in managing platform lifecycle, enhancements, UAT/IAT, go-lives, and SLA-based support operations.
• Hands-on experience with design, integration, customer support platforms (chatbot, ticketing, live chat, CRM)

Qualifications

• Bachelor's Computer Science, Information Technology or any other relevant field.
• Professional certifications such as Microsoft Dynamics 365 (CRM), ITIL Foundation, Agile/Scrum Practitioner, Customer Experience/ Digital Product Certifications (e.g., CCXP HDI-SM ) would be a plus