Manager Digital Capability Development & Transformation

Job Purpose:

Drive digital enablement and transformation initiatives within Marketing by leading the implementation of new packages, tariffs, and digital experiences across prepaid, postpaid, and digital channels (including My Zong App). The role will act as a key interface between Marketing, BSS, IT, DT and other stakeholders to ensure seamless execution, optimal customer experience, and continuous enhancement of digital products and platforms.

Job Responsibilities:

• Digital Product Implementation : Lead planning and implementation of new offers, bundles, and promos for prepaid and postpaid customers in coordination with BSS, IT, and product teams.
• System & Process Transformation : Manage marketing-led change requirements in core systems (e.g., BOSS, charging, and tariff management) ensuring timely deployment, accuracy, and compliance.
• My Zong App Development: Drive continuous improvement in MZA’s UX/UI, feature roadmap, and customer journey design by collaborating with DT, digital, and UX teams.
• Quality Assurance & Product Evaluation : Oversee end-to-end product performance testing through QA, Product Evaluation, and Customer Service teams; monitor feedback and resolve issues proactively.
• Cross-functional Coordination: Collaborate with internal stakeholders (Sales, SBO, Product, IT, Finance, Customer Care, GCSS, etc.) to ensure seamless execution of projects and digital campaigns.
• BTL Campaign Automation : Support BTL campaign design and automation using UNICA/CIM platforms; optimize campaign journeys and ensure operational readiness through system integrations.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

• In principle have a minimum of Bachelors Degree or above.

Work Experience:

• Minimum Experience: 4 yrs. or Above.