Manager, Housing and Housekeeping, Housing Department

Purpose:

The Manager, Housing and Housekeeping is responsible for the oversight and operational management of all AUC housing and housekeeping services. The role ensures the delivery of safe, comfortable, and well-maintained accommodations and campus spaces, actively managing operational and capital budgets, leading staff or vendors, ensuring policy compliance, handling emergencies, and developing strategies to continuously improve service quality and operational efficiency.

Responsibilities:

• Facilities and Service Operations Excellence: Direct, plan, and execute large-scale, dual service operations, housing and housekeeping, to ensure the delivery of safe, comfortable, and well-maintained environments
• Vendor and Contract Management: Supervise outsourced service vendors, e.g., cleaning services over 200,000 sqm, which involves monitoring contract adherence, performance quality, safety compliance, and financial deliverables to optimize external resources
• Team Leadership and Development: Set performance standards, provide effective guidance, and foster a service-oriented culture committed to implementing operational plans
• Financial and Procurement Management: Manage substantial operational and capital budgets which include competence in budget forecasting, monitoring cost controls, and conducting formal procurement processes, e.g. request for quote (RFQ) or request for proposal (RFP), for services, supplies, and equipment
• Change Leadership and Service Innovation: Challenge the status quo, identify structural inefficiencies, and develop or implement strategies that measurably improve service standards and long-term operational effectiveness across both housing and housekeeping functions
• Risk Management and Emergency Response: Ensure full policy compliance, proactively identify operational and safety risks, and maintain 24/7 readiness to respond to and quickly resolve urgent safety, maintenance, or operational emergencies across multiple districts
• General Administrative Support: Perform other related duties as requested

Requirements:

Minimum Education Requirements:

• University degree required

Experience:

• Minimum 10 years of relevant experience is required

Skills:

• Service Leadership and Operations: Demonstrate solid leadership skills to lead staff and vendors effectively, ensuring high service quality and maintenance standards are met across all housing districts and over 200,000 square meters of campus space
• Expertise in managing complex logistics, such as housing move-in and out cycles, maintenance oversight, and inventory control
• Financial and Procurement: Fully competent in managing multi-million EGP operational and capital budgets and executing formal procurement processes, specifically RFP or RFQ, for large-scale services and supplies
• Strategic Change and Vision: Highly organized, detailed-oriented, customer-focused, diplomatic, and capable of challenging the status quo, driving strategic change, and successfully implementing strategies that improve long-term service efficiency
• Technical Compliance: Able to read and draft blueprints and specifications, along with possessing knowledge of applicable building codes and procedures
• Communication and Response: Excellent with communication skills in both Arabic and English, highly effective collaborator, and prepared to manage and execute 24/7 emergency response protocols

This position is open until December 7, 2025

Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted

"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."

“We thank all individuals who have expressed interest in working at The American University in Cairo.”