Manager Service Excellence

Qualification:

• MBA in Marketing or Healthcare Management.

Experience:

• 6-8 years of experience in customer engagement, patient services. Hospitality industry experience will be preferred.

Skills & Requirements:

• Strong knowledge of patient experience management and engagement strategies.
• Ability to manage and streamline patient flow coordination.
• Expertise in monitoring service standards and creating a positive hospital environment.
• Experience in training and development, with a focus on building staff capacity to meet service excellence goals.
• Ability to collaborate effectively with cross-functional teams across departments.
• Proficiency in reporting and analysis to track service quality and patient satisfaction metrics.

How to apply: Interested candidates should send their updated CVs to hr@patel-hospital.com mentioning position in the Subject of email

Job Type: Full-time

Work Location: In person