Marketing CSR

Lowry Doors is growing, and we’re looking for a customer-focused, organized, and creative team member to support both our Customer Service and Marketing Departments.

This hybrid role is perfect for someone who enjoys helping customers and also loves working on

marketing projects.

Approximately 50% of this role is dedicated to being a Customer Service Representative taking inbound calls and making outbound calls, shorting emails, scheduling service jobs/leads and helping walk-ins. The other 50% supports our Marketing Team Lead with tasks like Google Ads, LSA, social media ads, website submissions, third-party platforms, content creation, social media, research, and brand activities.

This position has strong growth potential — as our marketing efforts expand, this role can grow into a full-time creative/marketing position. We are happy to train and develop the right candidate.

Key Responsibilities Customer Service (50%)

• Handle inbound marketing-generated leads via phone, text, email, website forms, and chat.

• Qualify, schedule, and route jobs/leads coming from Google Ads, Local Service Ads (LSA), social media ads, and other campaign sources.

• Provide excellent customer service in person, over the phone, and through walk-ins.

• Track lead quality, source performance, and customer outcomes using our CRM.

• Maintain accurate notes, tags, and job details for all marketing leads.

• Follow up with warm leads to maximize conversions and booking rates.

Marketing Support (50%)

• Assist in planning, scheduling, and posting content across Facebook, Instagram, LinkedIn, X, and other platforms.

• Help maintain the monthly content calendar, ensuring consistency for all campaigns.

• Capture in-house content: behind-the-scenes, installs, before/after photos, fun office moments, community events, etc.

• Participate in basic filming and appear in short organic content when needed.

• Write on-brand copy for captions, short videos, scripts, and social posts (with basic SEO awareness).

• Use Canva to design simple graphics, promotional images, and branded assets.

• Engage daily with followers — responding to comments, messages, and community interactions.

• Identify potential partners, influencers, realtors, or collaborators for marketing opportunities. Assist with reputation management (Google, Facebook, and third-party reviews — follow-ups and replies).

• Support marketing analytics by updating spreadsheets, tracking campaign performance, and improving lead data accuracy.

• Help prepare materials for events, giveaways, newsletters, and community initiatives.

Skills & Qualifications

• 1–2 years of customer service or marketing experience is preferred (not required with a strong portfolio or skills — we are happy to train and set up the right candidate for success).

• Strong communication skills — clear, friendly, and professional.
• Solid writing skills with attention to tone and clarity.
• Basic understanding of SEO, hashtags, and social media best practices.
• Comfortable using Canva, Google Workspace, and social media platforms.
• Willing to be on camera and participate in simple media content (Pictures and videos).
• Highly organized with the ability to manage tasks across multiple departments.
• Proactive, collaborative, and eager to learn.
• Enjoys helping customers and being part of a positive team environment.

Why Join Lowry Doors?

• Be part of a 75+ year Utah family business with deep community roots
• 17 years in a row voted Best of Utah Valley.
• Work directly with a fast-growing Marketing Department.
• Get real hands-on creative experience (video, social, branding).
• Be trusted with meaningful responsibilities from day one.
• Opportunities for internal advancement as Marketing continues to expand.
• Fun, supportive environment where your ideas matter.

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Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Work Location: In person