Medical Office - Front Desk Receptionist

100% Onsite - Full- Time - Direct Hire $ 22.64 per hour

Mon-Fri 8am-5pm

The Front Desk Receptionist is the first point of contact for patients and visitors, playing a key role in creating a welcoming and professional environment. This role ensures smooth front-office operations by handling patient intake, scheduling, insurance verification, payments, and general administrative support—all while delivering exceptional customer service.

Key Responsibilities

• Greet patients and visitors, answer inquiries, and provide directions.
• Register patients, verify insurance, and process billing fees and payments.
• Manage daily patient reminder calls and appointment scheduling via EHR system.
• Maintain accurate and up-to-date client files, charts, and records.
• Provide administrative support such as typing, filing, and handling mail/fax services.
• Assist with maintaining a clean, professional lobby and office environment.
• Perform opening and closing duties as needed.
• Collaborate with staff and billing teams on patient account matters.

Required Qualifications

• High school diploma or equivalent required; some college preferred.
• 1+ year of administrative assistant or related front office experience.
• Health center or medical office experience required.
• Experience with EPIC EHR required.
• Knowledge of medical terminology, billing, and insurance processes.
• Strong administrative and organizational skills with attention to detail.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent interpersonal and communication skills—both written and verbal.
• Customer service experience with the ability to remain calm in stressful situations.
• CPR or CPR/AED certification required (or ability to obtain).
• Team-oriented and service-driven, with sensitivity to diverse populations.
• Fluency in additional languages preferred.

Job Type: Full-time

Pay: $22.64 per hour

Work Location: In person