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Member Service Assistant
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Position Overview
The Member Services Assistant works closely with the Office Manager to keep daily club operations running smoothly. This role assists with billing and A/P data entry, supports membership communication, and plays an active part in planning and executing club dining and social events. This position is ideal for someone who enjoys a blend of administrative work, member interaction, and event support.
Key Responsibilities:
Member Relations & Communication:
- Serve as a warm and professional point of contact for members in person, over the phone, and via email.
- Assist with dining reservations, event registrations, inquiries, and special requests.
- Support new member onboarding and help maintain up-to-date membership records.
- Assist in preparing and distributing club communications, including weekly emails, announcements, and promotional materials.
- Manage routine updates to the clubs member website to ensure accurate, timely communication of events, dining programs, and club information.
Event & Food & Beverage Support:
- Work with the Event Manager and F&B leadership on event coordination and logistics.
- Assist with seating charts, menus, signage, RSVPs, confirmations, and event setup materials.
- Provide day-of-event support including check-in, coordination with service staff, and member assistance.
- Maintain accurate menus, hours, and dining information in the clubs communication systems.
Office & Administrative Support (Supporting the Office Manager):
- Assist the Office Manager with daily office operations and administrative tasks.
- Perform accounts payable and accounts receivable data entry, coding, and invoice processing.
- Help with monthly billing cycles, statement questions, and general accounting support.
- Process incoming/outgoing mail and maintain organized digital and physical filing systems.
- Monitor office supply inventory and assist with vendor coordination as needed.
Qualifications:
- Prior experience in hospitality, customer service, office administration, or event coordination preferred.
- Strong communication and interpersonal skills with a member-service mindset.
- Detail-oriented with excellent organizational and multitasking skills.
- Comfortable with basic accounting tasks, data entry, and Microsoft Office; experience with club management systems (Northstar, Jonas, ClubEssential, etc.) is a plus.
- Team-oriented, positive attitude, and the ability to thrive in a dynamic environment.
Schedule & Compensation:
- Full-time position with primarily weekday hours; some evening/weekend support required for major events.
- Competitive compensation based on experience.
- Benefits may include health insurance, paid time off, 401(k), meals, and club-use perks.
How to Apply
Please submit your résumé and a brief cover letter to Mark Nowosielski, General Manager at MarkN@marlboroughcc.com
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