Microsoft Dynamic 365 Functional Consultant

Dear Folks,

Greetings

Job Title:Microsoft Dynamic 365 Functional Consultant

Location:Dubai

Duration:Permanent Role

Experience:3 to 10 Years

Qualification:Any Graduation

Job Responsibility

• Translating business requirements into functional specifications and solution design documentation.
• Preparing detailed documentation such as BRDs, FRDs, use cases, user stories, and workflows.
• Assisting in aligning CRM capabilities with business processes and identifying areas for improvement or automation.
• Collaborating with technical teams to ensure accurate translation of functional requirements into system customizations.
• Offering a consultative approach and listening to client requirements and delivering accordingly
• Might be required to operate in a Business Analysis role working closely with customers to define requirements, create reports and documentation
• Supporting system testing, user training, and go-live preparation.
• Creating user guides, training materials, and process documentation.
• Providing post-implementation support and functional enhancements based on user feedback.
• Acting as a trusted advisor to clients, offering insights and CRM best practices aligned with business needs.
• Participating in client demos and discussions to present functional capabilities of Microsoft Dynamics 365 CRM solutions.

Skills

• 3-5 years of experience with 1-3 years of experience in Microsoft Dynamics 365 CRM in a functional or business analyst role.
• Strong understanding of CRM modules and business process mapping.
• Proficiency in documenting and analyzing business requirements and translating them into system functionality.
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is preferred.
• Strong communication and stakeholder engagement skills.
• Ability to prepare and deliver effective documentation and training.
• Analytical mindset with a detail oriented approach to problem solving.
• Team player with the ability to work independently in a fast paced environment.

Cheers

Technical Skills

• Microsoft Dynamics 365 CRM
• Dynamics 365 Customer Engagement (Sales, Service, Marketing modules)
• Power Platform
• Power Apps
• Power Automate (Flow)
• Power BI (Basic Reporting & Dashboard Design)
• CRM Customization & Configuration (non coding)
• Integration Understanding (APIs, Dataflows)
• Functional Troubleshooting in CRM
• Documentation Tools (Visio, Lucidchart, Confluence, MS Word, Excel)

Functional Skills

• Business Requirement Gathering & Analysis
• BRD / FRD Documentation
• Process Mapping & Workflow Design
• Fit Gap Analysis
• User Story Creation & Use Case Documentation
• Client Interaction & Stakeholder Management
• Functional Testing & UAT Coordination
• End User Training & Post-Go-Live Support
• Functional Solution Design
• Business Process Re engineering

Domain / Regional Exposure

• Experience in Middle East / GCC CRM implementations
• Familiarity with regional business processes (Retail, BFSI, Real Estate, Manufacturing)
• Exposure to multi country rollouts or client facing projects in UAE or nearby regions
• Willingness to relocate or work onsite in Dubai

Bonus / Preferred Skills

• Microsoft Certified: Dynamics 365 Fundamentals (CRM)
• Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant (MB-210)
• Microsoft Certified: Power Platform Functional Consultant (PL-200)
• Agile / Scrum Methodology Exposure
• Strong Documentation & Presentation Skills