Mobile Device Management - UEM Technology Support

As an Analyst I – IT Operations, you’ll handle the full lifecycle of corporate mobile and endpoint devices, provisioning, configuration, policy enforcement, patching and decommissioning, using SCCM Current Branch and Microsoft Intune (or other UEM platforms ). You’ll work under general supervision, collaborating with senior engineers and customers to ensure devices remain secure, compliant and performant.

Job Description

Responsibilities

• Device Provisioning & Enrollment
• Register and enroll devices (Windows, iOS, Android) into Intune or co-management via SCCM/Autopilot
• Create and assign device and compliance profiles, configuration policies and application packages.
• Monitoring, Patching & Reporting
• Monitor device health, update compliance reports and generate basic dashboards/reports.
• Coordinate and apply patch-management cycles (Windows OS, firmware, mobile OS) through SCCM CB and Intune update rings.
• Incident & Service-Request Handling
• Provide L1/L2 support: troubleshoot connectivity (DNS, DHCP, TCP/IP), AD-group assignments and client-side issues.
• Log, track and resolve tickets in ServiceNow or Remedy, escalating complex issues to senior staff as needed.
• Carrier & Asset Management
• Serve as point of contact for mobile carriers—coordinate activations, billing inquiries and device replacements.
• Maintain accurate asset inventory from procurement through decommissioning.
• Documentation & Collaboration
• Develop and update runbooks, SOPs and knowledge-base articles for common tasks and known errors
• Collaborate with networking, security and application teams to troubleshoot cross-domain issues.
• UEM/MDM solutions (Workspace ONE) for endpoint security

Qualifications

• Education & Experience
• Bachelor’s degree in IT, Computer Science or related field, or equivalent hands-on experience.
• 1–3 years in an IT support or Analyst I role, with exposure to SCCM and/or Intune/UEM platforms.

Required Skills

• Hands-on with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM).
• Basic Windows OS administration and networking (DNS, DHCP, TCP/IP, Subnetting)
• Familiarity with Active Directory group management and device-object lifecycle.
• Experience with ServiceNow, Remedy or similar ITSM/ticketing systems

Preferred Skills

• Certifications (Must Have)
• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA A+
• Certifications (Good to Have)
• CompTIA Network+
• Microsoft Certified: Azure Fundamentals (Exam AZ-900)