Move Coordinator - Japanese Nationality

GAC Abu Dhabi is looking for a Move Coordinator - Japanese Nationality based in Abu Dhabi. Could you be the right match for this role?

Job Responsibilities

• Preparation of Destination Rates: Compile and prepare destination rates for overseas agents to ensure competitive and accurate pricing.
• MATT Moving Systems Management: Oversee and monitor the Moving Systems management specific to the office, ensuring smooth operational flow.
• Import File Coordination: Manage and control all import files, ensuring they are processed efficiently and accurately.
• Timely Invoicing: Ensure all import files are invoiced in full and on time.
• Support Export Quotes: Assist Move Consultants in preparing accurate and competitive export quotes.
• Customer Service Coordination: Work closely with the Customer Service Supervisor to ensure seamless service delivery and customer satisfaction.
• Office Administration: Perform general office administrative tasks to support daily operations.
• Quality Assurance: Conduct site visits to ensure adherence to quality standards and GAC protocols.
• Reporting: Generate monthly reports on quality and site visit observations; prepare an end of year report summarizing all quality related aspects.
• Claims Management: Handle and manage all damage and missing claims, acting as the primary contact with insurance brokers; ensure timely resolution of all claims.
• Quotation Conversion Monitoring: Review and monitor the quotation conversion ratio and implement strategies to increase the conversion of confirmed jobs.

Job Requirements

• Graduate or postgraduate in Business Administration or equivalent.
• Japanese nationality is mandatory.
• 0-2 years of similar industry experience with customer service in logistics, moving services, or a related field.
• Preferable sales & customer service skills.
• High level of commitment and drive; outgoing and pleasant personality.
• Strong organisational and time management skills.
• Excellent English communication and customer service abilities.
• Proficient with MS Office applications and able to learn new software quickly.
• Attention to detail and a commitment to maintaining high standards.
• Ability to work independently and as part of a team.

Seniority Level

Entry level

Employment Type

Full time

Job Function

Other

Industries

Transportation, Logistics, Supply Chain and Storage