MS COMPLIANCE OFFICER III

Requisition No: 866054

Agency: Highway Safety and Motor Vehicle

Working Title: MS COMPLIANCE OFFICER III - 76005390

Pay Plan: Career Service

Position Number: 76005390

Salary: $43,307.28 Annually

Posting Closing Date: 12/13/2025

Total Compensation Estimator Tool

Division of Motorist Services

Bureau of Motorist Compliance

*Career Service*

*Open Competitive*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Mary Lewis, (850) 617-2505

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities
This position will be responsible for the quality assurance monitoring of licensed Driving Under the Influence (DUI) Programs in Florida by conducting DUI Program Site Visits, preparing Site Visit Reports, and investigating complaints. This position will be responsible for researching, developing, implementing, and facilitating training in accordance with Florida Statutes and Florida Administrative Code for the DUI Pre-Service Trainings. The incumbent in this position will serve as a liaison between the Department, DUI Programs, and DUI and Special Supervision Services Program (SSSP) customers. This position will also be responsible for participation in, and documentation of SSSP Appeal Hearings.

Knowledge, Skills, and Abilities

• Knowledge of human service program monitoring.
• Knowledge of the dynamics of substance abuse and treatment.
• Excellent written and verbal communication skills.
• Customer service skills.
• Skill using Microsoft Word and Excel.
• Ability to interpret state and federal laws, policies, and procedures.
• Ability to prepare reports.
• Ability to utilize problem solving, analytical skills, and teamwork to resolve issues.
• Knowledge of the DUI and Ignition Interlock system.
• Direct client service skills.
• Ability to provide detailed training in group settings.
• Ability to read driver license records.
• Ability to exercise independent judgement and work independently with minimal supervision.
• Knowledge, skill or experience in mental health services, substance abuse services and/or counseling.
• Experience in analyzing information or documents for compliance with regulatory requirements.
• Experience using Microsoft Office Suite applications, including Outlook, Word, Excel, Teams, Access and PowerPoint.

Preferred Qualifications
Preference will be given to candidates with the following:

• Bachelor’s degree or higher from an accredited college or university.
• Experience conducting quality assurance reviews, developing improvement plans or making recommendations for corrective action.
• Professional work experience in facilitating live instructional presentations.
• Professional work experience performing customer service duties, including handling complaints.
• Bilingual (speak, read, and write another language).

Job Related Requirements

• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.
• A Valid Driver’s License.
• This position requires the ability to travel frequently and may require working evenings, weekends and overtime, for which the selected applicant will either earn leave compensation or be allowed to offset.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.