Multi-Unit General Manager

Job Title: General Manager

Location:Miami, FL (2 Locations)

Job Overview:

We are seeking a dynamic General Manager to oversee our tattoo and piercing shops in Miami. This role requires strong multi-tasking abilities, a passion for the tattoo industry, and exceptional attention to detail. The ideal candidate will enhance client experiences, manage daily operations, and lead our teams to success.

Key Responsibilities:

- Manage day-to-day operations across two locations, ensuring high-quality service and client satisfaction.

- Develop and implement operational protocols, including scheduling, inventory management, and sales strategies.

- Oversee appointment scheduling, consultations, and client interactions, ensuring seamless service from initial contact to checkout.

- Conduct financial reporting and track artist payouts to optimize business performance.

- Organize shop events and maintain social media presence to enhance brand visibility.

- Ensure compliance with health regulations and industry standards, including HIPAA and Bloodborne Pathogens.

Qualifications:

- Proven experience in management within the tattoo, retail or food and beverage(fine dining, restaurant/bar/club)

- Strong skills in Microsoft Office and various management software.

- Bilingual (English/Spanish) preferred.

- Comprehensive understanding of body modification.

- Excellent communication and interpersonal skills, with a focus on client hospitality.

- Experience in networking and offline marketing strategies to grow the client base.

Application:

Interested candidates should submit their resume and a cover letter to us.hr@cleopatraink.com

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Employee discount
• Paid time off

Ability to Commute:

• Miami, FL (Required)

Work Location: In person