National Field Trainer

Employee Job Description

Job Title: National Field Trainer

Reports to (Title): Sr. Director, Global Operations Training

Department: Global Ops Services

Job Summary:

The National Field Trainer serves as the strategic link between corporate and field operations, ensuring that all training programs and operational standards are clearly communicated, effectively implemented and consistently applied. This role drives training excellence by monitoring performance metrics and certifications across assigned zones and markets for both company-owned and franchise restaurants, directly influencing operational excellence and guest satisfaction by ensuring training programs deliver measurable results. The trainer develops and delivers dynamic, results-focused training solutions that enhance restaurant performance, reinforce compliance and elevate the Total Guest Experience.

Key Duties / Responsibilities

Certified Training Manager Program

• Program Leadership: Manage the Certified Training Restaurant (CTR) Manager program by identifying and certifying high-potential candidates, supervising training responsibilities of Training Managers in assigned markets, and supporting the development and maintenance of Training Manager materials.
• Quality Assurance: Conduct in-restaurant certification and recertification visits to validate training effectiveness. Host development meetings to provide feedback and coaching for continuous improvement and skills development.

MIT Training Program

• Program Oversight: Lead the Manager-in-Training (MIT) program by scheduling candidates, tracking progress, and ensuring all training milestones are completed on time.
• Program Facilitation: Lead MIT training workshops designed to strengthen skills and prepare candidates for management roles. Assist with development and updates of MIT training materials as needed to maintain alignment with operational standards.

Performance Monitoring & Reporting

• Data-Driven Insights: Own training KPIs, regularly monitoring and reporting on performance. Proactively analyze data to identify gaps, implement corrective actions, and ensure alignment with strategic goals.
• Stakeholder Reporting: Provide regular reports to regional leadership on training progress and compliance that highlights successes, identifies gaps, and provides actionable insights to drive operational excellence.

Training Facilitation

• Training Sessions: Deliver engaging, interactive training sessions (virtual and in-person) for diverse audiences, including restaurant teams, upper-level management, franchise owners and corporate staff. Provide input and support for creating or refining training materials when needed to ensure sessions are effective and aligned with brand standards.
• Operational Support: Partner with cross-functional teams to support the design of training materials for operational initiatives including (but not limited to): new product launches, limited time offers (LTOs), new system rollouts, management and team training programs, and other operational initiatives.

New Restaurant Openings (NRO)

• Training Coordination: Plan and execute training for franchise owners, upper-level management, managers and team members during NROs, ensuring operational readiness and adherence to brand standards.
• On-Site Support: Coordinate scheduling of Certified Training Managers to support facilitation of in-restaurant training for NROs as needed.

Needs Assessment

• Gap Analysis: Partner with field directors, franchisees and RSC leadership team members to assess training needs across markets. Use feedback and performance data to prioritize initiatives.
• Continuous Improvement: Identify un-addressed training needs or inadequate training resources and provide feedback to Sr. Director, Global Operations Training. Recommend adjustments based on evolving needs, ensuring relevance and effectiveness.

Learning Management System (LMS)

• User Support: Assist restaurant teams, upper-level management and franchisees with LMS navigation, troubleshooting and best practices to maximize utilization. Support creation of supplemental training materials and training content to optimize use of platform.

Communications & Global Initiatives

• Strategic Communication Development: Develop clear, engaging communications that clearly convey training objectives and operational updates, ensuring system-wide understanding and adoption.
• Global Support: Contribute to global operations projects, including preparing materials for international markets and supporting execution of regional and global conferences.

Position Requirements

Required Qualifications:

• Minimum 5 years restaurant operations or training experience, including 1+ year as a Certified Training Manager, Area Manager or Market Leader.
• Experience in hiring, training, and people development.
• Fluent in English; bilingual (Spanish) skills are a plus.
• Excellent presentation and communication (written and oral) skills with the ability to effectively engage, influence and motivate diverse audiences while conveying core message(s).
• Ability to influence and build relationships across all organizational levels.
• Highly organized, detail-oriented and capable of managing multiple priorities and deadlines.
• Self-starter with the ability to work both independently and collaboratively with a team.
• Strong analytical and problem-solving skills.
• Ability to leverage data and analytics to improve training outcomes.
• Strong proficiency in Microsoft Office Suite.
• Ability to travel extensively (50-70%) with frequent overnight stays.

Preferred Qualifications:

• Bachelor’s or associate degree preferred.
• ServSafe or equivalent food safety certification preferred..
• Exposure to restaurant technology platforms (POS systems, scheduling tools) preferred.
• Experience with video/audio/imaging editing tools and instructional design tools (e.g., Articulate Storyline) preferred.
• Experience creating instructional tools such as job aids, newsletters and manuals preferred.

Competencies:

• Critical Thinking – Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.
• Influencing Others – Convinces and persuades others in either positive or negative circumstances to accomplish goals and objectives; responds to objections successfully; uses tact when expressing ideas or opinions.
• Initiative – Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.
• Innovative and Creative – Looks for ways to improve oneself, the job, the project, the system, and the organization; challenges conventional practices, generates new ideas to create novel solutions to problems.
• Managing Execution – Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
• Negotiating – Presents issues or ideas in a clear and influential manner; maintains an open-minded and non-judgmental attitude; listens to others’ views and empathizes.
• Relationship Management – Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.

Physical Requirements:

Employees must be able to perform the essential functions of the position with or without reasonable accommodation.

1. If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church's®, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in peoples’ lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.

2. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.