JOB_REQUIREMENTS
Employment Type
Not specified
Company Location
Not specified
Job Details
Country: UAE
City: Dubai
Industry: Hospitality / Hotels
Function: Accounting / Auditing
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Perform end-of-day financial audits for guest transactions, room revenues, and service charges.
* Balance cash drawers, reconcile daily income, and prepare accurate financial and occupancy reports.
* Handle guest check-ins and check-outs efficiently during overnight hours.
* Respond promptly to guest inquiries, resolve complaints, and ensure an excellent guest experience.
* Conduct security checks, ensuring hotel safety and compliance with emergency procedures.
* Update and maintain guest information in the property management system.
* Communicate effectively with housekeeping, engineering, and front office teams for issue resolution.
* Assist in managing night operations, including lobby supervision and handling late arrivals.
* Monitor inventory of front desk supplies and report shortages as needed.
* Ensure all accounting procedures adhere to internal policies and audit standards.
Ideal Profile
* Minimum 1 year of experience in hotel front office, accounting, or night audit operations.
* Strong knowledge of PMS and accounting systems, preferably Opera and Micros.
* Excellent communication and interpersonal skills with a guest-centric approach.
* Highly organized with strong attention to detail and numerical accuracy.
* Ability to work independently during overnight shifts, weekends, and holidays.
* Fluent in English; additional languages are an advantage.
* Basic understanding of financial reporting and reconciliation processes.
Skills Set
* Night Audit & Reconciliation
* Guest Service & Communication
* Financial Accuracy & Reporting
* Property Management Systems (PMS)
* Security & Compliance
* Problem Solving & Multitasking