North America Operations Senior Analyst

Locations: Boston | Atlanta

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The NAMR Operations team is looking for a dynamic and driven, team-centric Senior Analyst who thrives in a fast-paced and challenging environment. This role is pivotal in driving operational excellence across North America, focusing on analytics, workforce planning, project support, and strategic initiatives that enhance our Administrative Services function. This role will be a member of our broader NAMR Operations Strategic Initiatives team, which works across all of our NAMR Operations functions (Administrative Services, Office Experience, Travel, Vendor Management). Ideal candidates will bring a blend of analytical prowess, project management skills, innovative thinking, and a collaborative spirit to tackle complex challenges and contribute to the continuous improvement of our NAMR Operations Functions.

• Build and maintain functional dashboards and analytic tools that translate data into clear, actionable insights for leaders
• Manage workforce planning process for the Administrative Services function: manage model and help design and drive adoption of monthly process to align stakeholders on hiring targets
• Prepare and analyze employee and finance data to support NAMR Operations functional initiatives
• Develop, and frequently present a variety of PowerPoint presentations, including insightful data visualizations, to share with team members and key senior stakeholders to facilitate understanding of functional operations processes and optimization
• Leverage data to recommend strategies and decisions to Operations functional leaders
• Collaborate directly with Finance team as needed to obtain relevant data and align your work

You're Good At

• Data analysis and visualization – you are adept at navigating and analyzing large datasets, building financial and headcount models relevant to functional needs, creating compelling visualizations and collaborating with leaders to help drive data-informed decisions. You love translating analysis into the "so what" and providing recommendations. You have high attention to detail and are adept at applying sound judgment to solve complex ambiguous problems
• Project management – you are skilled at taking big ideas and breaking them into actionable pieces, setting accountabilities within small, cross-functional working teams, driving ambitious but realistic timelines, and providing proactive updates and readouts to stakeholders. You prioritize effectively in a fast-paced environment and take initiative and ownership or projects, displaying strong follow-through.
• Building strong working relationships – you're highly diplomatic and professional with an ability to work with a diverse set of stakeholders of all levels and a client-service mentality that drives your behavior. You’re seen as reliable and a go-getter who makes things happen.
• Creative problem solving - you proactively identify issues and independently solve difficult problems by applying broad knowledge and experience. You have a strong intellectual curiosity and you’re an innovative thinker who is interested in the bigger picture. You are hungry to find better ways of doing things and evolve our ways of working.
• Communicating with confidence – you are a strong communicator, both written and verbal, with an ability to distill complex data into digestible “stories” and adapt your communication to a variety of audiences and stakeholders.
• Managing through change – You don’t shy away from a complex environment, you thrive when asked to navigate through a changing landscape. You learn and adapt and see opportunities to drive solutions.

What You'll Bring

• Bachelor’s degree in Business, Finance, Economics, Math, or related field preferred; Master‘s Degree a plus
• 3-5 years’ experience in analytics-related or workforce planning; professional services experience helpful
• Proven skills in change management and project execution, with a detail-oriented and highly organized approach
• Exceptional written and verbal communication skills that can flex to translate effectively to a variety of stakeholders
• Proven self-starter with a strong work ethic, bias for action and demonstrated versatility to work across of variety of people and operational topics
• Proficiency working in Excel to perform financial modeling, forecasting and ad hoc analysis; PowerBI and/or Tableau experience a plus
• Proficiency creating organized and compelling PowerPoint presentations in short timeframes and synthesizing large datasets into executive ready narratives
• An “up for anything” attitude with an intellectual curiosity that empowers you to quickly take on new challenges and a willingness to go above and beyond what is written in this job description

Who You'll Work With

You'll be partnering closely with the NAMR Strategic Initiatives Director, Administrative Services leadership team and with other functional partners from HR, Talent Acquisition and Finance. You’ll also partner broadly with the NAMR Operations Manager and other NAMR Operations functional leaders and their sub-teams.

Additional info

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person work is essential to our culture, mentorship, and professional development. That's why we operate on a hybrid model, with the expectation that team members will be in the office 3 to 5 days per week. This role is designed for those who thrive in a dynamic, collaborative environment and is not intended for remote or virtual work.

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

The base salary range for this role in Boston is $92,000-$113,000 and in ATL is $81,000-$99,000

This is an estimated range and specific base salaries within the range depend on factors such as office location, experience, and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.
In addition to your base salary, your total compensation will include a discretionary bonus of up to 12% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks. All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested retirement contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis
• • Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.