Office Manager

This role is responsible for the management of the Office receptionist and the co-ordination of office facilities ensuring the smooth running of the office. Managing the reception function to a high standard ensuring good customer service to CMC Markets.

Key Responsibilities:

• Manage, coach, support and develop the office, allocating workload and continually reviewing progress.

• To ensure that all calls to CMC Markets are answered politely, professionally within the agreed service levels through the company switchboard system.

• To ensure that all visitors and staff are dealt with in a polite and professional manner.

• Maintain reception area in a clean and tidy manner, keeping it to a high standard.

• Manager incoming / Outgoing post and parcel management and international carriers.

• Ensuring the stationery room is kept tidy and stationery stock levels are maintained.

• Manage the day-to-day relationship of the cleaning contractor.

• Manage relevant external contracts ensuring regular performance reviews with our cleaning / office supplies and courier suppliers.

• Manage the external archiving process for the business, main point of contact for the vendor.

• Management of office seating plan.

• Ensure meeting rooms are set up correctly and cleared promptly.

• Assisting with emergency evacuations, planned and unplanned, Providing Fire Warden support.

• Ensure that all kitchen areas are clean and tidy and there are sufficient refreshments for the day.

• Management of DSE online assessments. Assessments, ordering equipment and delivery / training arrangements.

• Organising the ordering of refreshments for the office as required.

• Adhere to procurement procedures, and where required, manage the raising of relevant purchase requisitions.

• Organising company events such as Xmas and Summer staff parties. Arrange adhoc staff / charity events.

• Oversee administrative activities as directed by the HR department such as on staff on-boarding, issuing of security access cards.

• Provide ad-hoc administrative support to staff from overseas offices on visits to Dubai as required.

• Calculating and comparing costs for required goods or services to achieve value for money by way of tender process where required.

• Review and analyse any new legislation that will impact upon the provision of facilities and office services.

• Take all reasonable steps to ensure confidentiality.

• Responding appropriately to emergencies or urgent issues as they arise.

• Undertake other duties as may be reasonably required which are consistent with the general level of responsibility for this role.

• Coordination of the procurement process for Facilities and other areas of the business where required. Ensuring PO s are raised in a timely manner and relationships managed with external providers.br>;