Officer ISC Sales Support

GSA (General Sales Agency) & Sales Coordination

• Act as the primary liaison between India GSA and Sales to ensure optimal cargo capacity allocation and revenue generation.
• Coordinate with sales, GSA, and regional operations teams to guarantee smooth cargo loading and compatibility across stations.
• Adapt to changing market conditions by implementing strategic initiatives that support flight rotations and maximize profitability.

Coordinate GSA Quote & Booking Management:

• Ensure incoming quotes are managed in line with company guidelines, including prioritization, pricing strategy, and adjustments when parameters change.
• Ensure customer spot requests are responded to promptly and tailored quote options using Cargolux tools are provided.
• Oversee special cargo requirements with GSA, internal stakeholders and ensure loading feasibility with local operations.
• Monitor export truck planning with GSA, customers and providers to ensure timely delivery.

Revenue Optimization & Digital Sales: Promote Cargolux s value-added services and digital sales channels. Proactively follow up on offers and short-notice space availability to maximize revenue.

Customer Onboarding & Service: Lead KYC procedures for new customers, collect tax details, and deliver excellent customer support. Address issues internally and encourage customers to use digital portals.

Knowledge Sharing & Compliance: Stay updated on systems participate in training, and share knowledge with GSA staff and regional teams. Ensure adherence to compliance requirements and support internal processes.