Officer-Sales Support

Job Summary

The Officer – Sales Support will assist the sales team in managing customer inquiries, coordinating documentation, preparing sales reports, and ensuring smooth end-to-end support throughout the customer journey. The role involves strong coordination with internal teams, maintaining updated project information, and ensuring timely follow-ups to enhance overall customer experience.

Key Responsibilities

1. Sales Coordination & Support

• Assist the sales team with day-to-day operations and follow-ups.
• Respond to customer inquiries through phone, email, and walk-ins.
• Schedule client meetings, site visits, and property presentations.
• Maintain updated pricing sheets, inventory charts, and project brochures.
• Coordinate with CRM, marketing, and technical teams for sales-related information.

2. Documentation & Record Management

• Prepare booking forms, allotment letters, and customer documentation.
• Verify and collect required documents from clients during booking.
• Maintain accurate and updated MIS reports, sales registers, and lead logs.
• Support in agreement drafting coordination with legal teams.

3. Customer Relationship Support

• Assist customers throughout the sales cycle—from inquiry to handover.
• Provide timely updates on project progress, payment schedules, and documentation status.
• Coordinate with finance for payment follow-ups, receipts, and reminders.
• Ensure customer queries and complaints are addressed promptly.

4. Sales Reporting & Analysis

• Prepare weekly and monthly sales performance reports.
• Track lead conversions, sales pipeline status, and inventory movement.
• Provide insights to the sales team for improving conversions.

5. Coordination with Internal Teams

• Liaise with marketing for brochures, campaigns, and promotional materials.
• Work closely with project, engineering, and CRM teams for updated project details.
• Coordinate with finance for invoicing, payment confirmation, and ledger updates.

Skills & Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 2–3 years of experience in sales support or customer service, preferably in real estate.
• Strong communication and interpersonal skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Good organizational and multitasking abilities.
• Knowledge of CRM tools or real estate ERPs is an advantage.

Job Location : Calicut

Interested candidate can send CVs to hr@hilitegroup.com

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person