Onboard - Copywriter

"When you join Onboard, you're joining a team that's transforming how essential connectivity services are delivered, managed, and supported across the real estate industry. As part of the Conservice family—the nation's leading utility management provider—we're backed by the strength, resources, and stability of an industry leader. That means more opportunities, more support, and a future you can build right here at home with the Onboard team you know and trust. Beyond your core responsibilities, you'll play a critical role in helping our clients and partners fully realize the value of Onboard's solutions. Whether you're working behind the scenes or on the front lines, your contributions will help streamline operations, drive performance, and deliver a better experience for the residents and teams we support. Collaboration, innovation, and a commitment to service are key to success in every role at Onboard."

Overview

Conservice is seeking a highly motivated, entry-level Copywriter to become the sole content authority for our Customer Success organization. Our ideal candidate is a recent college graduate with demonstrable writing experience from internships or student employment, and a strong desire to master B2B and B2C communication.

This role requires a self-starting, independent, and creative individual ready to take immediate ownership of all customer-facing content. You will be responsible for learning our business model quickly, setting the standard for our messaging and tone, and developing comprehensive content branding guidelines.

This is a full-time, remote position, with an option to work from our Salt Lake City office. The ability to collaborate effectively across multiple teams is critical to success.

Copywriter responsibilities will include:

• Content Ownership & Strategy:
• • Quickly learn and become the expert on the Conservice business model, value proposition, and customer segments.
  • Establish and own the messaging and tone for all customer-facing content.
  • Develop comprehensive content branding guidelines to ensure consistency across all customer communications (email, web, print).
• Content Creation & Execution:
• • Solely write, edit, and proofread all B2C resident marketing content across all channels, including welcome materials, educational content, and billing communication.
  • Create, edit, and manage B2B email copy targeted at property staff and ownership/management.
  • Support the Customer Success organization by writing and editing web and print content designed to drive customer understanding, engagement, and positive experience.
  • Interface with Customer Success, Account Management, and Product teams to gather insights and ensure content accuracy.
  • Take the lead on all content-related tasks and proactively identify new opportunities to improve customer communication.

Requirements:

• 1+ years of demonstrable writing experience gained through collegiate employment, internships, or relevant side projects.
• A Bachelor's degree in an associated field (Marketing, Communications, Rhetoric, English, Journalism, etc.).
• A portfolio of completed writing projects (academic, professional, or personal) demonstrating versatility.
• Exceptional attention to detail and a professional command of grammar and style.
• Proven ability to work independently and proactively own projects from concept to completion.
• Proficiency in the Google Workspace (Docs, Sheets, Slides, etc.).
• Excellent technical writing skills and the ability to simplify complex topics.
• A creative, fun, and engaging writing voice, with the ability to adapt tone for various audiences (B2C residents and B2B staff/management).
• Strong collaboration and interpersonal skills for working with subject matter experts, design teams, and stakeholders across the organization.