Online Technical Support – Sr. Analyst

Job Purpose/ KEY OBJECTIVES OF THE JOB

How does the position contribute to Sage overall goals?

The role sits within Sage’s Global Circulation department. The team is responsible for resolving customer queries related to online access and and platform related issues within agreed team SLAs while maintaining superlative customer satisfaction level. This role requires the candidate to utilise good communication skills and analytical skills to achieve the group objectives.

Key Accountabilities

Describe in detail the responsibilities of the job

Skills, Qualifications & Experience

Functional Knowledge & skills

Excellent analytical & reasoning skills and keen attention to detail

Reasoning/problem solving ability

Excellent customer service and administration skills

Effective written and verbal communication skills

Ability to work under pressure and within deadlines

Able to work using own initiative

Excellent organisation and time management

Qualifications & Experience

High level of computer proficiency on MS Office package

Graduate to Postgraduate

1-3 years of relevant experience

Previous experience in back-end technical support/ quality analyst role is desirable but not essential