Operation Head

Job Description: Operations HeadPosition: Head – Operations

Department: Operations
Reporting To: Managing Director / CEO
Location: ———

Job Summary:

The Operations Head is responsible for overseeing and ensuring smooth, efficient, and cost-effective functioning of all operational departments. The role involves strategic planning, coordinating inter-department activities, improving processes, maintaining quality standards, ensuring compliance, and supporting overall organizational growth.

Key Responsibilities:1. Operational Management & Coordination

• Oversee day-to-day operations across all departments.
• Ensure compliance with organizational policies, SOPs, and regulatory guidelines.
• Coordinate with HODs to resolve operational issues promptly.
• Monitor and ensure optimal utilization of resources and manpower.

2. Quality, Compliance & Standards

• Implement and monitor operational SOPs and workflows.
• Ensure compliance with NABH / statutory regulations (for hospitals).
• Conduct internal audits and ensure corrective actions.
• Maintain high service quality, patient/customer satisfaction, and safety standards.

3. Strategic Planning & Execution

• Assist management in developing short- and long-term operational strategies.
• Plan and execute new projects, expansions, and process improvement initiatives.
• Drive cost optimization, productivity enhancement, and waste reduction.

4. Interdepartmental Coordination

• Facilitate effective communication between clinical, non-clinical, and support teams (for hospitals).
• Ensure timely availability of supplies, equipment, manpower, and services.
• Lead coordination meetings and monitor action points until completion.

5. Vendor & Facility Management

• Oversee outsourced services such as housekeeping, security, maintenance, cafeteria, and logistics.
• Ensure proper facility management, equipment upkeep, and AMC renewals.
• Negotiate with vendors for cost efficiency and service quality.

6. Staff Management & Development

• Supervise operations teams, including supervisors and support staff.
• Monitor staff performance, shift planning, and attendance.
• Identify training needs and support HR in staff development and orientation.

7. Customer/Patient Experience (for hospitals)

• Monitor patient feedback, complaints, and service gaps.
• Implement improvement actions to maintain a smooth patient flow.
• Ensure empathetic and professional service delivery at all touchpoints.

8. Reporting & Documentation

• Prepare daily/weekly/monthly operational reports for management review.
• Maintain documentation required for internal audits and accreditation.
• Track KPIs such as TAT, productivity, cost, quality indicators, and satisfaction scores.

Skills & Competencies:

• Strong leadership and team management abilities.
• Excellent communication and coordination skills.
• Strong analytical, problem-solving, and decision-making skills.
• Knowledge of operational quality standards, process mapping, and resource planning.
• Familiarity with healthcare operations (preferred for hospital settings).

Qualification & Experience:

• Bachelor’s degree (MBA preferred).
• 7–15+ years of experience in operations, including leadership roles.
• Experience in hospital/healthcare operations (preferred if applicable).

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance

Work Location: In person