Operational Specialist

Role Title Officer Fintech Operations -Card

Reporting to Head of Operations

Division Operation

Department / Section Operation

Purpose

Context

As the Card Operations Officer at OFTI, you will play a key role in managing card-related operational activities and ensuring the seamless execution of card services. Reporting directly to the Head of Operations, your primary responsibility will be to oversee day-to-day card operations, including card issuance, transaction processing, reconciliation, dispute resolution, and coordination with third-party service providers. Your contributions will be essential in maintaining operational efficiency, compliance, and delivering a superior customer experience across card products.

Context

OFT Oman is an innovative and dynamic start-up fintech company. We offer the heritage and stability of a hugely successful founding group combined with the unlimited ambition and passion of a talented team building intuitive, secure and convenient money management and payment tools for everyday people. Working with us presents a unique and exciting opportunity to make a difference and be part of a revolution where we are leveraging financial technology to provide accessible, empowering tools.

The role works as part of a small high performing hands-on team.

1. ROLE ACCOUNTABILITIES

As the Card Operations Officer in our fintech company, you will be responsible for managing the day-to-day card operations, including card issuance, transaction processing, reconciliation, and dispute resolution. Reporting to the Head of Operation, your role involves collaborating with cross-functional teams to ensure smooth card-related transactions and adherence to compliance standards. Your ability to proactively identify process improvements and implement solutions will enhance operational efficiency. As a key contributor to operational integrity and customer satisfaction, your efforts will be critical to the success of our card products and services.

• Oversee and manage card operations, including issuance, activation, maintenance, and replacements for physical and digital cards.
• Monitor card transactions and ensure timely processing, settlement, and reconciliation with third-party processors and schemes.
• Handle customer disputes and chargebacks in accordance with scheme rules and internal policies.
• Collaborate with product, tech, and customer support teams to ensure seamless card operations and service delivery.
• Identify and resolve operational issues, discrepancies, and exceptions in card transactions.
• Support compliance with regulatory standards and card scheme requirements.
• Maintain strong relationships with card processors, vendors, and scheme partners.
• Assist in audits and provide documentation and operational insights as required.
• Contribute to the development and implementation of card operations policies, procedures, and SOPs.
• Proactively identify areas for process improvement and propose solutions to enhance card operations workflows.
• Have a track record of building and scaling the people, process and technology for card operations

1. KEY PERFORMANCE INDICATORS (KPIs)

• Accuracy of card transaction processing and reporting.
• Timeliness of reconciliation and settlement with third-party processors and card schemes.
• Efficiency in card operations and issue resolution.
• Successful collaboration with cross-functional teams.
• Positive feedback from third-party partners and vendors.
• Implementation of process improvements leading to enhanced operational efficiency

1. EXPERIENCE AND QUALIFICATIONS

Experience

• Minimum 2 years of experience in card operations or related roles.
• Strong understanding of card schemes (Visa, ONS), payment processors, and transaction flows.
• Hands-on experience with card management, transaction processing, reconciliation, and financial reporting.
• Understanding of compliance and regulatory requirements within the fintech sector.
• Strong attention to detail and ability to maintain accurate financial records.
• Proven ability to collaborate with cross-functional teams to achieve common goals.

Minimum Entry Qualifications

• Bachelor's degree in Finance, Accounting, Business, or related field.
• Familiarity with financial systems, software, and tools.
• Knowledge of financial regulations and compliance standards.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced, agile environment with a focus on continuous improvement.