Operations Assistant: E-commerce & Production

Overview

A dietary supplement and measuring scoops e-commerce business established in 2017 in Dallastown, PA is seeking a detail-oriented operations assistant. This role combines e-commerce management, production tasks, and customer service. Ideal for someone who prefers a variety of tasks with a mix of knowledge work and physical work.

Hours and Pay

• Monday - Thursday 11am - 5pm
• $16.00 to $17.50 based on prior experience in e-commerce operations and the ‘Optional Experience’ section.
• Health benefits not included

Responsibilities

Knowledge work

• Process optimization using automation tools
• Listings management (SEO, keywords, formatting) across multiple marketplaces
• Creating and editing SOPs/work instructions
• Marketing tasks and product development

Physical work

• Material handling, receiving, and inventory tasks
• Packaging product when production is behind

Operations Planning & Logistics

• Replenishing Amazon FBA and distributor inventory
• Work order staging, quality control, and production planning
• Order fulfillment and customer service (primarily written communication)
• Other tasks as assigned

Example work days

• Quality control checks for manufactured batches, followed by Amazon FBA fulfillment
• Creating work orders and staging materials
• Troubleshooting a process and improving a workflow

Requirements

Physical Requirements

• Ability to wear PPE including hair nets, beard nets, gloves, face mask, coveralls
• Ability to lift 50 lbs and maneuver up to 70 lbs.

Skills and Experience

• Strong written and verbal communication skills
• Attention to detail
• Customer service experience, preferably through support tickets or emails
• Comfortable using AI tools (like ChatGPT or Claude) to solve problems. Willingness to learn advanced workflows and AI tooling.
• Touch typing at 40+ words per minute.
• Proficiency with Microsoft Excel or Google Sheets.

Other Requirements

• Ability to pass a background check and drug test

Optional Experience

(Not required)

• Basic image editing and/or print design experience (GIMP, Photoshop, Photopea, Canva, Scribus, Illustrator, InDesign, Inkscape or similar software)
• Basic coding and/or scripting experience (Python, javascript, bash, etc.)
• Using and creating Excel or Sheets spreadsheet advanced formulas (VLOOKUP, IF statements, etc.).
• Editing marketplace listings (eBay, Amazon, WooCommerce, Shopify, or similar)
• Airtable or similar lowcode/nocode tools experience

To apply

Send your resume along with the following:

• Describe your experience with inventory management, customer service, online retail, or similar detail-oriented work
• Why you would be a great fit

Similar job titles: Ecommerce Assistant, E-Commerce Associate, Operations Assistant, E-commerce Associate, E-commerce Operations Assistant

Job Type: Part-time

Pay: $16.00 - $17.50 per hour

Expected hours: 24 per week

Application Question(s):

• Please describe why you would be a great fit.
• Please type the phrase 'Blue Scoop' in the box below to verify you have read the job description.

Work Location: In person